Retail Customer Advisor (Accrington) - 30 hours
* Full-time
* Location: Accrington
* Salary: £13.72 per hour + an on-target bonus of 15% paid monthly based on store performance
* Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
* Customer Focused: Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Training and Development
Full training will be provided, so no prior knowledge of products is required. Ambition and a drive to learn are most important.
Benefits and Compensation
We care about our people’s success by offering a competitive pay package that includes bonuses, up to 31 days off plus 2 bank holidays, and the ability to personalise benefits such as discounts, vouchers, a pension plan and more. We also support your career through learning and development tools.
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. We provide reasonable adjustments to support the interview process, including extended time or breaks in online assessments, a sign language interpreter, or assistive technology. If you require any adjustments, please contact your recruiter directly or email jobs@three.co.uk for guidance.
Equal Opportunity
We are an equal opportunity employer and welcome applications from all individuals, regardless of background, ethnicity, gender, or disability. We strive to create a diverse, inclusive, and supportive workplace.
#J-18808-Ljbffr