Job Description:
Customer Service Executive (Sales Team)
Mercedes-Benz of Poole Newfields
We are looking for Customer Service Executives to join the sales team at our Customer Support centre. The Customer Support Centre is based at Newfields, Poole and provides a central service for the Sandown Group - dealerships. The CSC is focused equally on inbound and outbound contact to ensure customer satisfaction and to develop relationships during the ownership of their vehicle. The objective of the department is to increase business opportunities and ensure customer loyalty. You will be responsible for ensuring that the required standards of service are reached at all times and that CSI targets are achieved.
Responsibilities:
1. Handle calls which meet both the minimum contact rates and proud of every call evaluation standards
2. Maximise all sales opportunities
3. Inbound and outbound calls to customers to book appointments and to capitalise on deferred sales
4. Ensure customer and vehicle details are updated accurately, on all calls
5. Ensure all bookings are taken efficiently and all necessary data is accurately input during calls
6. Respond to C...