Luxury Showroom Manager
Quorn Country Tiles Limited, established in 1995, is a leading retailer and importer of luxury natural stone and porcelain flooring. We have nine showrooms across the UK with a head office based in Loughborough and a new showroom opening in Cheshire.
About Us
We are a passionate team that loves to offer our customers the highest quality flooring and exceptional customer service at every stage of the journey.
Key Responsibilities
* Manage a small sales team
* Welcome customers, build relationships and provide advice on suitability, sizing and pricing
* Process quotations, payments, deliveries and provide outstanding after‑sales service
* Problem‑solve and support customers’ needs
* Manage the showroom diary and online appointments
* Update the CRM system with relevant client information and daily activity
* Occasional travel to other showrooms or head office
Requirements
* Excellent customer service skills and outstanding time‑management and organisation skills
* Experience managing, developing and upskilling direct reports
* Confident and engaging face‑to‑face communication skills
* Strong written communication – clear, concise emails
* Commercially minded with a proven ability to drive sales
* Background in design, interiors or the creative industry
* Exceptional attention to detail
* Team player who is helpful and enjoys meeting people
* Proficiency with Microsoft Office (Excel, PowerPoint, Word)
* Access to a private vehicle and a valid driving licence (location requirement)
Benefits
* Great place to work with a friendly and welcoming team
* Competitive salary package
* Paid training and employee assistance programme
* Enhanced holiday allowances with option to buy holiday
* Enhanced parental leave and paternity leave
* Company pension
* Healthcare cash plan via Simply Health
* Employee and family discount on Quorn Stone products
* Wellbeing initiatives with Mental Health First Aiders
* Two volunteering days per year
Working Hours
37 hours per week, with two days off.
Salary & Bonus
Base salary £32,000‑£35,000 plus performance bonus up to £20,925 (OTE £55,925). Pay range £32,000‑£55,925 per year.
Location & Commute
Showroom based in Cheshire. Candidates must have access to their own vehicle and a driving licence. Ability to commute or relocate to Alderley Edge (SK9) is required.
Job Type
Full‑time.
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