Service Desk Analyst 12 Month FTC - Birmingham (Hybrid) - £25k + £2k Shift Allowance - Legal
Office 365 | Active Directory | Exchange | ITIL | Communication
Salary: £25,000 + £2,000 Shift Allowance
Location: Birmingham (Hybrid Working)
Are you an enthusiastic IT support professional, looking for a new challenge in your career? Do you have excellent communication skills and take pride in the quality of your work? Have you previously worked in an IT support role? Interested in working for an innovative and award-winning company who support the development of your career? If so, I have a fantastic opportunity for you!
I'm looking to speak with individuals who are riven and determined to deliver excellent levels of service. You will be able to demonstrate that you have a good working knowledge of Office 365 and Active Directory. You must be highly organised with an ability to prioritise your workload to make sure that you manage your time efficiently.
Key Responsibilities
Answer all incoming phone calls and respond to all portal tickets in a timely manner
Log all support issues on the Service Management system with clear and concise detail
Try to solve majority of calls remotely and liaise with 2 nd and 3 rd line teams to escalate when required
Keep the customer up to date with progress
Monitor and raise awareness of repeat incidents and report to the relevant team
Participate in continued CSI, testing and automation of service desk processes and communicate ideas for continual service improvement with your manager
The Ideal Candidate
Minimum of 1 years' experience in a similar role
Excellent communication and customer service skills
Strong analytical skills with an ability to remain calm under pressure
Motivated and driven to see issues through to resolution
Strong team player with excellent attention to detail
Desired experience with:
Office 365
Active Directory
Windows 10/11
Exchange
ITIL frameworks
LAN/WAN
Remote device support
If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details.
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