Multi Services Assistant
Salary : £23,500 per annum plus company benefits
Location : Clarence House, Clarence Street, Manchester M2 4DW
Contract : Permanent, full time
Hours : 37.5 hours per week
Shifts : Monday through Friday between the hours of 08:00-18:30
Break: 1 hour lunch, unpaid
Work model : Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employs nearly 7,000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Multi Services Assistant will enjoy working as part of a team in the heart of Manchester to provide the highest level of customer service to our clients. While the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below. The ideal candidate will have previous experience working in an office environment and have strong communication and interpersonal abilities.
Our team prides itself in offering many opportunities for career growth and holds several in-office events to grow your network. If you have previous experience in customer service and office administration, apply today!
Key responsibilities
1. Managing a structured and efficient workflow for all service areas within your remit
2. Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
3. Regularly reviewing services to ensure continuous improvement of their delivery
4. Ensuring stationery, facilities and other equipment are properly utilised and maintained
5. Participating in cross departmental and site projects or other ad hoc requests as assigned by the Team Leader or Admin Support Manager
6. Actively participating in all on site health and safety audits and assessments and oversee compliance as required
7. Ensuring operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
8. Any other reasonable request made by Williams Lea management or the client
9. Courteously greet and interact with visitors to the premises
10. Maintaining general stock management of the onsite coffee machines
11. Deliver an exceptional file management service
12. Sort, scan, rename and distribute incoming mail
13. Provide photocopying, scanning, and printing as per customer instructions
14. Collect and complete any information required for billing or client charge back data
15. Extensive computer and data related tasks
16. Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
17. Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
18. Handle incoming and outgoing deliveries via courier
Personal attributes
19. Experience working on Microsoft Office programmes
20. Excellent customer service skills, confident in liaising with Clients and strong communication skills
21. Client-focused approach to service provision through personal commitment to their business
22. Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
23. Ability to work under pressure within tight deadlines with flexible approach
24. Continual improvement mentality, open and receptive to feedback
25. Build and grow relationships with key Clients and service users
26. Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
27. Previous experience in an office environment using office equipment and software desired
28. Ability to handle confidential information with discretion
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
29. 25 days holiday, plus bank holidays
30. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
31. Life Assurance
32. Private Medical Insurance
33. Dental Insurance
34. Health Assessments
35. Cycle-to-work scheme
36. Discounted gym memberships
37. Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .