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At Zendbox, we are transforming the fulfilment landscape, and we are seeking a Customer Experience Manager to foster and strengthen client relationships. This role goes beyond the ordinary customer-facing position; your primary responsibilities will include onboarding new clients, driving strategic account enhancement, and providing exceptional service for clients managing a moderate to high volume of orders.
Why Join Us?
Are you prepared to be the voice of the customer and make a significant impact? Join an innovative, rapidly expanding company!
Here’s what you can look forward to:
* Fully own client relationships – forge authentic partnerships with innovative brands in the health and wellness sector.
* Oversee the onboarding process and ensure a seamless, impactful launch experience.
* Spot and act on upselling and cross-selling opportunities to drive revenue growth.
* Work collaboratively across teams to help our customers succeed and expand their accounts.
* Excel in a dynamic, high-performance environment where taking initiative and achieving results are recognized and celebrated.
Requirements
* 1–2 years of experience in Customer Success or Account Management
* A self-starter with exceptional communication and relationship-building skills
* Ambitious, growth-driven, and motivated to make your mark
* A customer advocate who’s solutions-focused and proactive in overcoming challenges
* Experience leading onboarding and implementation
* Knowledge of logistics, fulfilment, or supply chain industries is a plus
* Competitive salary between £35,000 – £40,000 per annum
* Career development opportunities and ongoing training
* On-site parking
* Supportive and collaborative work culture
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