ABOUT THE OPPORTUNITY
- Are you passionate about helping others and delivering remarkable service?
- Do you possess excellent administration skills with a keen eye for detail?
- Are you a team player that would like to be part of one of the most successful training organisations across the UK and Ireland?
We are recruiting for a Training Centre Manager at our Pitman training centre in Crawley. This person will oversee the day-to-day running of the training centre and will have a passion for sales and marketing.
The primary purpose of the role is to ensure smooth running of the training centre, manage and motivate the team. You primary goals are to increase the overall number of student enrolments, maintain high standards of student experience and achieve the targets set.
This role will report directly into the Franchisee
MAIN RESPONSIBILITIES
- Take charge of the training centre. Responsible for the day to day running
- Work extremely closely with our Course Advisor to ensure that all enquiries are followed up promptly and to the best possible standards
- Maximise our volume of enrolments and increase the revenue of the training centre
- Deliver an exceptional value proposition – delighting students – to create advocates, attract referrals and drive the highest enrolment values
- You will handle a proportion of the consultations (sales meetings) yourself, leading by example, and helping to maximise the overall performance
- Work closely with the Learning Coach team to deliver the best possible student experience
- Ensure great product knowledge both for yourself and for the team, so that you can competently advise all prospective students and convert enquiries
- Identify opportunities locally to promote Pitman Training and the reputation of the centre
- Make direct approaches to local company/corporate prospects, who may have a need for training services, with a view to attaching more new business
- Attend local networking events to improve the brand awareness locally
- Take maximum pride in the appearance of the training centre, living up to our premium venue expectations
- Observe/shadow to support staff on a regular basis, offering feedback and encouragement, ensuring best practice and maximum positivity at all time
- Perform HR duties, such as recruitment, setting rotas, performance reviews, as well as sickness and absence monitoring
- Manage all aspects of building and service management. Build good relationships with all suppliers for the betterment of the business
- Ensure compliance with regulatory bodies and undertake audits
Prepare financial projections by preparing annual targets and forecasts
- Ensure key performance indicators and targets in relation to sales performance and service standards are managed in line with company expectations
KEY CHARACTERISTICS
* Have proven sales experience in a customer facing environment or a student admission environment
* Have some experience of marketing and business development; generating new business leads
* Excellent communication and negotiation skills, with an ability to communicate clearly and effectively at all levels
* Have a natural conscientiousness; to fix, solve and improve things for the betterment of the business
* Strong people management skills, with the ability to inspire and motivate
* Be self-motivated and driven, with excellent organisational and time management skills
* Ability to take ownership over tasks, and a willingness to go above and beyond to deliver results
* Friendly and approachable with a can-do attitude
* Calm and compassionate nature
* Able to work well under pressure
* Excellent working knowledge of the Microsoft suite
* Good IT/tech skills. Experience with CRM desirable
ABOUT
Pitman Training has led the way for growth in development and efficiency within the workplace since 1837 – when Sir Isaac Pitman invented Shorthand. Since then, the business has developed to incorporate modern technologies and advances. Keeping true to the heritage of the brand, the key focus is to arm our students with the skills they need to get the jobs they want.
Pitman Training is one of the UK’s leading training providers and covers Microsoft Office, Accounting, PA/Secretarial, Digital Marketing, IT training and more in the UK within the education sector.
An opportunity has now arisen for a multi-talented individual to join an outstanding and committed team at the Pitman Training centre in Crawley.
Our rewards come through supporting and nurturing our students, by offering an enjoyable and valuable learning experience and in working with them to achieve their career aspirations.
Our team is passionate in delivering a first-class service. We are a company that puts our people first, both employees and our students. Our rewards come through supporting and nurturing our students, offering an enjoyable and valuable learning experience, working with them to achieve their career aspirations.
Hours of work:
37.5 hours per week, including Saturday working and late nights
Predominantly 9am-5pm Monday-Friday
This role has an immediate start and is absolutely key to the development of the business, so if you are keen and looking to grow as we grow get in touch