Customer Care Coordinator Location: Lancashire (Office-Based with Hybrid Option After Probation) Salary: £26,000 – £28,000 up to 12% Bonus Job Type: Full-Time, Permanent ️ Sector: Housebuilding / Residential Construction Posted by: Sourced Recruitment Group About the Role We’re hiring on behalf of one of the UK’s leading national housebuilders, known for their quality homes, rapid growth, and strong focus on customer satisfaction. Due to internal progression, they’re now seeking a Customer Care Coordinator to join their team based in Lancashire. This role is perfect for someone who’s proactive, organised, and thrives in a busy, customer-focused environment. You'll play a key role in supporting homeowners, solving problems, and making sure every customer feels valued after moving into their new home. Key Responsibilities * Manage a portfolio of residential developments post-completion * Coordinate repairs and defect resolutions with contractors and trades * Communicate with homeowners via email and phone * Work closely with internal teams – Construction, Technical, Sales * Keep accurate records in the CRM and maintain high service standards * Support the department in hitting key KPIs What We're Looking For * Previous experience in customer service or coordination (housing preferred, not essential) * Excellent communication and admin skills * Confident using Outlook, Excel, Word * Calm under pressure, solution-focused, and team-oriented * Construction knowledge is a bonus but not essential – full training provided What’s in it for you? ✅ £26,000 – £28,000 salary ✅ Up to 12% annual bonus ✅ 25 days holiday bank holidays ✅ Pension scheme ✅ Ongoing training through a dedicated Customer Care Academy ✅ Hybrid working – 1 day from home after probation ✅ Career progression into Senior Coordinator and Manager levels Apply Now Apply through CV-Library quoting ref: CC-LANC-CVL This vacancy is being advertised by Sourced Recruitment Group Ltd – specialists in recruitment for the UK construction and housebuilding sectors. Customer Care | Customer Service | Construction Admin | Housing Jobs | Homebuilder | New Homes | Lancashire Jobs | Aftercare | Coordinator | Residential Housing