1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972
O365 / Windows Server / Win10 / AD & GP / Networking / Intune / Autopilot
Contact Number: 0113 2990570
Location: In office - Horsforth (some travel around Leeds and surrounding areas)
Hours: 9am to 5:30pm
Holidays: 22 plus Bank Holidays rising to 25 days over time
Time off in lieu and or overtime offered with project work.
Training: Online training within infrastructure (1/2 to full day per month)
Fast growing business with huge personal development options.
Greatest benefit of the role: True engineer position covering the full 360 of infrastructure - route to 3rd line guaranteed.
Main Duties and Responsibilities:
* The first point of call for all IT issues ranging from 1st line to 3rd.
* Diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications.
* Assist all users with any logged IT related incident when called upon.
* Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support team members or external suppliers where necessary.
* Accurately record, update and document requests using the IT Helpdesk system.
* Install and configure new IT equipment.
* Resolve issues, troubleshoot, test and train users on our CRM system.
* Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
* Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
What we are looking for:
* Passionate about IT.
* Windows Server - all versions.
* Active Directory & Group Policy.
* Networking knowledge including switches & wireless.
* TCP/IP, DHCP, DNS, VLAN/Routing.
* Knowledge of VoIP.
* Broad knowledge & experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues.
* Team player working as part of a team of professionals on a range of IT projects.
* Well organised with the ability to multi-task and prioritise.
* Excellent communicator demonstrating effective verbal and written communications skills.
* Excellent attention to detail.
* Driving license and own vehicle.
What’s in it for you:
* Up to £27,000 DOE.
* Be part of an award winning team.
* Full Training and Development.
* Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers.
* One day a month training day.
* Annual Company awards dinner and Summer Event.
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