Responsibilities (Text Only)
* Demonstrate conscientiousness on cost adherence, following budget requirements; keep costs reasonable and contribute to staying within budget.
* Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
* Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
* Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
* Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
* Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
* Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
* In alignment with management priorities, hold yourself accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
* Embody our culture and values.
Qualifications (Text Only)
Required Qualifications:
* High School Diploma or equivalent AND relevant industry experience OR industry experience and college coursework.
* Datacenter Operations experience (e.g., Capacity planning and use of Facility planner, Deployment processes, GPU Deployments, creation of cable maps).
Background Check Requirements:
* Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These include specialized security screenings such as the Microsoft Cloud Background Check, which must be passed upon hire/transfer and every two years thereafter.
Preferred Qualifications:
* Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
* Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
* Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
Note: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, in accordance with legal requirements. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.
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