Job Title: Scrum Master
Department / Function: Business Operations
Reports to: Head of Operations
Location: Hybrid (Reading / Remote)
KEY ACCOUNTABILITIES / ROLE PURPOSE
We are looking for a dynamic Scrum Master / Project Manager to join our Business operations function, supporting the delivery of projects across Business Systems, Business Intelligence and ServiceNow teams. This role is ideal for someone who thrives in a collaborative, fast-paced environment and can drive structure, focus and delivery across multiple initiatives. You’ll play a key part in enabling our teams to work efficiently while ensuring projects are delivered on time, within scope and in alignment with business goals.
MAIN DUTIES AND RESPONSIBILITES
* Act as Scrum Master for agile teams, facilitating stand ups, sprint planning etc and promoting agile best practices.
* Assist in overseeing and managing project timelines, milestones, resource planning, risks and dependencies across cross-functional teams.
* Collaborate with Product Owners, Team Leads, and stakeholders to ensure clear requirements, realistic planning and focused delivery.
* Track and report on progress, escalating risks and blockers early while providing regular updates to senior leadership..
* Maintain and improve project management standards, tools and documentation across all teams.
* Assist with capacity planning and prioritisation to balance team workloads and business demands.
* Support alignment between Business Systems (D365), Business Intelligence (Power BI) and ServiceNow Initiatives.
* Foster a culture of continuous improvement, learning and open communication within and across teams.
KNOWLEDGE, SKILLS & EXPERIENCE
* Proven experience as a Scrum Master and / or Project Manager with technical or IT environments
* Strong understanding of agile methodologies (Scrum, Kanban) and project management principles.
* Excellent organisational, communication and stakeholder management skills.
* Comfortable managing multiple concurrent projects or workstreams across different business domains.
* Ability to adapt between structured project delivery and flexible, iterative approaches depending on team and project needs.
* Familiarity with platforms such as Dynamics 365, Power BI and ServiceNow is a plus
* Strong facilitation and conflict resolution skills.
KEY COMPETENCIES REQUIRED FOR ROLE
At Ultima, we believe that effective delivery is build on collaboration, structure and adaptability. As we scale and evolve our operations division this role will help to drive clarity, momentum and alignment across our Business Support functions. The successful candidate will be a natural facilitator and problem solver, someone who brings energy, structure and focus to every conversation. This role is vital in helping our teams stay connected to business priorities while maintaining agility, accountability and continuous improvement across every project we deliver.
What You’ll Get in Return
* Flexible Hybrid Working - Whether it's part-time, compressed hours or term-time only, let’s have a conversation.
* Competitive salary and performance-based incentives.
* Time Off That Works for You – Up to 25 days holiday (plus bank holidays), your birthday off, extra time at Christmas, and the option to buy more days.
* Enhanced family leave to support you through life’s big moments.
* Giving Back – Two paid volunteering days per year and a charity donation on your behalf.
* Long Service Celebrations – Because loyalty should be celebrated – with vouchers, meals, and extra holiday.
Our Commitment to You
We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.
Not sure you meet every single requirement?
Research shows that people from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for.
Apply now, or reach out to our Talent team if you have any questions. We’re always happy to chat about how we can make work, work for you.