Contract: Permanent
Location: Office-based, Twinkl HQ, Sheffield
Hours: 37.5 hours per week minimum, but as required by the position.
Salary: £27,000 - £31,000 (DOE)
The senior support assistant will serve as a trusted partner to a select group of Twinkl VP’s as they lead key strategic areas of the business. You’ll provide high-level administrative support, managing confidential information, and facilitating efficient communication and coordination with internal and external stakeholders. You’ll support on a variety of strategic projects as you broaden your knowledge about different areas of this fast growth organisation. This role requires a combination of strong organisational skills, attention to detail, and discretion to handle sensitive information with professionalism and integrity. You’ll have a hunger to learn and be eager to grow in your professional career.
Key Responsibilities
Calendar Management:
* Manage calendars, including scheduling meetings, appointments, and conference calls, and proactively resolving scheduling conflicts.
* Prioritise and coordinate daily activities, ensuring efficient use of time and resources to maximise productivity and effectiveness.
Travel Coordination
* Arrange complex travel itineraries, including flights, accommodations, ground transportation, and visas, in accordance with preferences and business needs.
* Prepare detailed travel agendas and expense reports, and provide logistical support during travel to ensure a smooth and hassle-free experience.
Communication And Correspondence
* Screen and manage incoming emails and correspondence for select VP’s, prioritising urgent matters and responding promptly and professionally to inquiries.
* Draft and edit correspondence, presentations, reports, and other documents as requested, ensuring accuracy, clarity, and alignment with organisational standards.
Meeting Coordination And Support
* Coordinate and prepare materials for meetings, including agendas, presentations, and supporting documentation, and distribute to attendees in advance.
* Attend meetings and take accurate minutes, and follow up on action items and decisions to ensure timely execution.
Information Management
* Organise and maintain electronic and physical files, records, and databases related to activities, projects, and contacts, ensuring confidentiality and data security.
* Conduct research and compile information on various topics, providing summaries and analyses to support decision-making and strategic planning.
Special Projects And Initiatives
* Support in managing special projects, initiatives, and strategic priorities, coordinating cross-functional teams and tracking progress towards key milestones and deliverables.
* Proactively identify opportunities to streamline processes, improve efficiency, and enhance the effectiveness of office operations.
Requirements
Qualifications and Experience
* Experience of working in a fast-paced and evolving environment for multiple stakeholders
* Experience in an office or admin role is preferred.
* Exceptional organisational and time management skills, with the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
* Strong communication and interpersonal skills, with the ability to interact professionally and confidently with internal and external stakeholders at all levels.
* Discretion and confidentiality in handling sensitive information and confidential matters.
* High level of attention to detail and accuracy in all work activities.
* Proactive mindset with a willingness to take initiative.
* Ability to work independently with minimal supervision and as part of a collaborative team.
Skills And Attributes
* Highly trustworthy individual, with ability to maintain confidentiality at the highest level.
* Engaged in the inner workings of the Twinkl Executive team, understand the priorities of all the stakeholders and proactively manage these.
* Demonstrable critical thinking skills, being able to navigate the demands of a high intensity environment ensuring the right prioritisation calls are made.
Benefits
Here are a couple of the things that make Twinkl a great place to be:
* A friendly, welcoming and supportive culture. We believe work should be fun and always put people before the process
* Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.
* From day 1 - Westfield Health, 33 annual leave days per year (pro-rata) inclusive bank holidays, a "Me" day each year, a charity day each year, flexible working policy with opportunities to work from home and Twinkl subscriptions.
* Quarterly company awards programme
* Seasonal events
* Referral scheme
* Cervical and Prostate screening
* Company sick pay after 3 months of service
* After probation - cycle-to-work scheme
* Long-term service reward - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay, long service award, long service annual leave
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