SMT GB King's Lynn, England, United Kingdom
2 days ago Be among the first 25 applicants
About the Role:
We are looking for a Field Service Engineer to be based at our Duxford depot, covering the Peterborough and Boston area.
The focus of this role is to ensure we deliver a first-class service to internal and external customers. You will actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems using technical knowledge and diagnostic equipment, providing guidance to customers.
* Seek additional service revenue opportunities and promote aftermarket solutions.
* Work within quotations and time guides, notifying management of additional work needed.
* Install software updates as released.
* Complete tablet inputs, electronic reports, and timesheets in real-time, detailing work undertaken.
* Order parts as necessary and return parts in good condition upon job completion.
* Work overtime and respond to call-out requests when required.
* Attend relevant training courses.
Requirements:
Knowledge, Skills, and Experience:
* Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (NVQ 3/C&G).
* Experience in repairing and maintaining heavy construction plant, with competence in diesel engines, transmissions, hydraulics, and electrics.
* Advanced diagnostic skills and understanding of hydraulics, electrics, and EATS.
* Effective communication with colleagues, management, and customers.
* Cost-conscious mindset to maximize profitability.
* Strong problem-solving and diagnostic skills.
* Proficiency with computer systems and Outlook.
* Attention to detail, responsibility, reliability, honesty, and trustworthiness.
* Ability to understand technical literature and systems.
Desirable: Experience with welding and fabrication.
Benefits:
Alongside a competitive salary, we offer:
* 5% Employer Pension contribution
* 25 days annual leave plus Bank Holidays
* Cycle to Work Scheme
* Life Assurance (4x salary)
* Health and well-being support including counselling and coaching
* Free Will writing service
* 24/7 Doctor access via EAP
* Healthshield Cashplan
* Family-friendly policies
* Company events
Additional Information:
* Seniority level: Associate
* Employment type: Full-time
* Job function: Other
* Industries: IT Services and IT Consulting
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