Registered office address:
9 Appold Street, London, EC2A 2AP.
Registered in England and Wales
ICSG Ltd trading as Acacium Group
Company registration number 7268397
Modern Slavery Act
Gender Pay Gap
Care coordinator - out of hours
Thornbury Community Services (part of Acacium Group)
Bristol, BS13 (Hybrid)
Out of hours - 4 days on 4 days off
(2 days 07:00-19:00 and 2 nights 19:00-07:00)
£26,207 per annum
Unlock your potential:
Are you a personable and customer-service driven individual looking for a new role? We have a new opportunity where you can make a difference to people's lives whilst thriving in a supportive team!
We have an opportunity to join our Bristol office as a care coordinator. We're looking for a personable individual with great organisation skills to deliver customer service over the phone and via email, and provide administration support. In this role you will be responsible for completing team rotas and acting as the initial point of contact for any queries with clients, healthcare workers and the wider operations of the business. It is a truly rewarding role where your work will improve people's lives every day.
Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Part of Xyla, Thornbury Community Services are a team of exceptional and conscientious nurses and care staff with high-quality care as their number one priority. This enables us to deliver the best complex care at home or in the community, 24/7 or whenever our service users need it. With compassion, integrity and dedication, we help empower people to achieve personal aspirations, as well as providing care tailored to their needs. Making a positive difference to our client’s lives is our passion and it’s this that sets us apart.
Every day you will...
* Be the initial point of contact for both our clients and candidates by fulfilling routine and complex requests and offering support were needed
* Ensure clients clinical and social needs are met by having selected and maintained the best nurses or carers for their needs
* Plan rotas and make decisions on nurses’ suitability for particular shifts and availability
* Work with the clinical and remote teams to ensure all administration is in line with CQC requirements in a timely manner
What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
* Unrivalled career opportunities that come from being part of a global group made up of over 20 healthcare, staffing and life sciences businesses
* Learning & development opportunities tailored to your role as well as fully funded qualifications
* Gym flex- discounted gym memberships, UK-wide
* Events and incentives including regular team away days
* Rewards portal offering discounts on shops, restaurants, bars and cinemas
* Rewards and recognition programme awarding monthly vouchers to nominated employees
* Free flu vaccinations
* Cycle to work scheme
* Life assurance, critical illness cover and private medical insurance
* Two paid volunteering days a year
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must...
* Be able to demonstrate exceptional written and verbal communication skills to deliver memorable top class customer service for our clients
* Have previous experience in customer service and administration or in a healthcare setting
* Have the ability to work well in a fast-paced environment with the ability to meet strict deadlines and KPIS
* Showcase good team working skills and the ability to work under minimal supervision whilst being able to prioritise and organise your workload.
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.