* Opportunity to play a key role within a busy service operations team
* Varied role combining scheduling, coordination and customer interaction
* Collaborative working environment with cross-functional teams
* Opportunity to contribute to process improvement and operational efficiency
Must have’s
* Previous planning or scheduling experience
* Ability to work under pressure with changing priorities
* Strong organisational skills and attention to detail
* Confident communicator with the ability to build relationships
* Commercial awareness with a strong customer-focused mindset
* Ability to prioritise workloads and make effective decisions
* Proactive, motivated and solutions-focused approach
Nice to have’s
* Experience implementing or supporting process improvements
* Experience working within service operations or engineering environments
* Exposure to forecasting, resource planning or backlog management
So, what will you be doing?
* Scheduling service engineers efficiently to meet customer and business needs
* Prioritising workloads based on customer requirements and service demand
* Managing engineer availability to ensure effective delivery of service plans
* Communicating with internal teams, engineers and customers to coordinate activity
* Monitoring service plan progress and managing job backlogs proactively
* Supporting forecasting processes and improving contract completion rates
* Recording and tracking consumables and inventory usage
* Liaising with credit and service teams to manage risk and maintain relationships
* Processing customer purchase orders accurately
* Ensuring timely and accurate invoicing of completed work
* Briefing engineers on job requirements including access and compliance details
* Scheduling reactive and priority customer visits
* Identifying opportunities to improve processes and service delivery
* High-impact role within a fast-paced operational environment
* Opportunity to build strong relationships across teams and customers
* Involvement in continuous improvement and efficiency initiatives
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