Customer Care Administrator
Bridgend | Competitive hourly rate | Monday to Friday | Temporary |
Introduction
We are currently recruiting on behalf of a housebuilder for a temporary Customer Care Administrator to join their team on-site. This is an excellent opportunity for a highly organised and customer-focused individual to support the delivery of outstanding aftercare services to homeowners.
Key Duties:
* Act as a key point of contact for customers, handling queries and providing timely updates.
* Liaise with subcontractors to schedule and coordinate remedial works.
* Ensure all customer care issues are logged, tracked, and resolved within agreed timeframes.
* Maintain accurate records and update internal systems accordingly.
* Monitor progress of outstanding works and follow up to ensure completion.
* Deliver a professional and empathetic approach when dealing with customer concerns.
* Support the wider customer care team with administrative duties as required.
Requirements:
* Previous experience in a customer service or administrative role (ideally within construction or housing).
* Strong organisational and time management skills.
* Excellent communication skills, both written and verbal.
* Ability to manage multiple tasks and prioritise workload effectively.
* Proficiency in Microsoft Office and database systems.
* A proactive and solution-focused approach.
What We Offer:
* Competitive hourly rate.
* Opportunity to gain experience with a reputable housebuilder.
* Supportive team environment.
* Immediate start available.
Interested?
Apply now or get in touch today.
Acorn by Synergie acts as an employment business for the supply of temporary workers.