Overview
We’re seeking a Quality and Compliance Officer to help ensure safe, high-quality care across our practices, on a fixed term basis. You’ll carry out audits and site visits, support teams with training and feedback, and ensure compliance with regulatory, professional, and company standards. By building strong relationships and driving process improvements, you’ll play a key role in maintaining quality and fostering continuous improvement.
This role has been established to work alongside our existing Quality and Compliance Officer, enabling us to support a growing number of practices across a wider region, broaden the standards we uphold, and provide more hands-on support with projects and improvement work.
About Animal Trust
Animal Trust stands out from other veterinary services. Firstly, we are a unique non-profit, Community Interest Company. Our primary focus isn t solely on maximising profits; instead, we are dedicated to delivering on our mission and ensuring enough profit to sustain our business in the long term.
Our vision is clear
No pet should go untreated or face euthanasia when there is a viable treatment option. We firmly believe that pet ownership should be accessible to all, acknowledging that individuals earning the Real Living Wage may encounter challenges in affording veterinary care when their pet falls ill. In response, we aim to assist. Our free consultations and transparent pricing enable our vets and nurses to break down the barriers that stand in the way of pets receiving the treatment they need.
Responsibilities
* Report to the Clinical Compliance Manager, working closely with key stakeholders including Facilities and Non-Clinical Compliance (e.g. Health & Safety, Data Protection). Perform tasks as delegated by them, with around 1 in 5 days expected to be spent acting as a support aid, including reactive work.
* Visit practices regularly (approximately every 6 weeks, plus spot checks) within your region performing audits on various standards (statutory and non-statutory), covering other regions when required (e.g. holidays). It’s expected you’ll spend around 2 in 5 days visiting locations.
* Check that certificates and supporting documents are uploaded onto various systems including specialist compliance software and Microsoft 365.
* Develop action plans based on audit findings, prioritising efforts based on risk. Follow up on action points, build relationships to facilitate change, and escalate serious concerns.
* Continually improve the Animal Trust auditing systems to make sure they are effective and efficient.
* Analyse and report on key performance indicators such as the quality and compliance score to stakeholders across the company (e.g. practice teams, senior leadership). Devise action plans based on insights and follow up with suitable interventions (e.g. training, audit, innovation). Provide feedback to practice teams and managers via dashboards and reports, highlighting risks and improvements.
* Deliver on the team and company transformation roadmap by managing basic projects and developing solutions that will be delivered across practices. It’s expected you’ll spend around 2 in 5 days on innovation work.
* Support the company’s knowledge management by maintaining and developing its library of written resources, ensuring information is accurate, accessible, and up to date. Oversee and improve central digital training systems to support consistent learning across practices and deliver engaging in-person training sessions where required.
Qualifications and Experience
* Ideally located near Ellesmere Port
* Clean driving license
* The ideal candidate is a registered veterinary nurse (RVN) who has experience of helping multiple locations improve their practice standards across a range of areas (e.g. medicines, facilities, client experience, hygiene, health and safety).
* Non-veterinary nurse considered if candidate has experience in similar environment (e.g. human healthcare) and facilities management.
* Good communication skills, both verbal and written. Not afraid to have difficult conversations.
* Confidence in liaising with external regulatory authority bodies e.g. HSE, RCVS.
* Enthusiastic and adaptable to using new software, automation and AI tools.
* Basic project management and change management skills.
Role
* 40 hrs a week, Monday - Friday
* 12-month fixed term contract
Benefits
* 6 weeks holiday, including bank holidays
* CPD funded
* 52 Weeks sickness benefit and free Employee assistance program — awarded after qualifying period
* Enhanced maternity and paternity package
* Contributory pension scheme
* RCVS and VDS fees paid
* Access to counselling support including mental health, financial and life counselling after 12 months of service
* Cycle to work scheme
* Store discounts with Vivup
* Staff discount
* E-Car Scheme
* Refer-a-Friend bonus
Candidates must be free to attend a remote interview on week commencing October 13th 2025
Note: This advert was updated on the 15th of September.
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