Customer Service Representative - Starting salary £25,100; In this role you will a ssist with day-to-day activities and provide excellent customer service through secure messaging, inbound/outbound calls, or Live Chat. Ensure compliance with internal policies, regulations, and standards.
Perform operational tasks across multiple systems, support customers across channels, and build rapport. Handle admin duties like filing and record keeping, respond to queries and escalate when required.
Collaborate with teams to improve customer experience, capture feedback, and identify improvement opportunities. Stay updated with industry trends, complete training, and support projects as needed.
We offer smart working with a minimum requirement of 50% from the office (you will be required to attend training for 5 weeks Mon- Fri 9-4.30 from our Perth office).
Following completion of your training period, you will be required to work a mixture of shifts rotating 8am-8pm Monday-Friday, 8am-6pm on Saturdays and 10am-4pm on Sundays.
Please note this job role is not sponsorable under the Home Office points based system.
A great phone manner with the ability to build rapport and show empathy with strong communication, listening and questioning skills
Passionate about delivering brilliant customer service i.e., Ability to work in a fast-paced environment with the ability to multitask with multiple systems whilst simultaneously supporting customers on the telephone
Someone who embraces and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey and is passionate to learn and self-develop
Proficient typing & IT Skills
We have so much to offer when it comes to being an Aviva colleague.
~ Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
~ Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
~25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
~ Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
~ Brilliantly supportive policies including parental and carer's leave
~ Flexible benefits to suit you, including sustainability options such as cycle to work
~ Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
~ We take your wellbeing seriously with lots of support and tools
We also consider all forms of flexible working, including part time and job shares.
To find out more about working at Aviva take a look here
Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. pers@aviva.