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The MacLeod House & Lodge Manager is responsible for the
day-to-day management of the estate’s luxury, five-star guest accommodation and
services. This is a hands-on management
role covering every aspect of the hotel operation including front of house,
reception, housekeeping, food and beverage, and concierge.
Working closely with the sales and bookings teams to ensure
the finer details of every resident stay, tailored package and private hire is
delivered to the highest standard, this role is central to resort operations.
The post holder must have a high level of organisational and
communication skills with a proven ability to lead, train and direct others, as
well as a meticulous eye for detail.
Reports to: Head of Operations
Key Duties & Responsibilities:
* Day-to-day
overall management of MacLeod House & Lodge accommodations and services
including lounge, dining, bar, hot tub, and treatment room facilities
* Ensure
routine daily set-up procedures are maintained at all times including heating
and lighting settings, flowers and décor standards, cabinet/retail displays, dining
room settings and bar set-up
* Develop
and continuously review and update standard operating procedures, in
consultation with senior management, to ensure maximum guest satisfaction
* Provide
effective leadership and support to guest services, resort services,
housekeeping and food and beverage staff
* Identify,
plan and deliver onsite and external staff training and briefings to relevant service
staff throughout the year, in line with the needs of the business
* Ensure-registration,
payment processing and resident folio management is correct and up-to-date at
all times
* Oversee
and manage hotel supplier and service agreements including cleaning
contractors, linen services, in-room amenities, and other providers
* Ensure
all hotel furnishings and equipment is fully operational and maintained to the
highest standard including hot water, heating, TVs, handsets, phones, windows,
blinds etc
* Oversee
the house-keeping functions including laundry and linen management, mini-bar
stock and amenity products and ordering
* Oversee
the guest arrival and departure experiences including check in procedures,
welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and
delight standards
* Implement
checks and procedures to support resort services staff maintain the
presentation of rooms, public areas, walkways, and halls at all times
* Working
closely with F&B management and oversee the food and beverage services at
MacLeod House & Lodge including management of stock rooms and cellars
* Ensure
retail and bar displays, menus and price lists are up to date and correct for
every booking
* Ensure
standard service and presentation checks are conducted throughout the day, including
refreshing public areas and restrooms
* Ensure
compliance with emergency procedures and health and safety protocols and
practices
* Oversee
and manage the master key log and ensure the security and safety of residents
* Identify
and develop value added products and experience to enhances customer
satisfaction
* Work
with the finance team and head of service on departmental costs to improve the
commercial success of the hotel operation
* Report
any damage, defects, or problems to senior management
* Any
duties required by management to support the delivery of five-star guest
services and experiences
The MacLeod House & Lodge Manager is responsible for the
day-to-day management of the estate’s luxury, five-star guest accommodation and
services. This is a hands-on management
role covering every aspect of the hotel operation including front of house,
reception, housekeeping, food and beverage, and concierge.
Working closely with the sales and bookings teams to ensure
the finer details of every resident stay, tailored package and private hire is
delivered to the highest standard, this role is central to resort operations.
The post holder must have a high level of organisational and
communication skills with a proven ability to lead, train and direct others, as
well as a meticulous eye for detail.
Reports to: Head of Operations
Key Duties & Responsibilities:
* Day-to-day
overall management of MacLeod House & Lodge accommodations and services
including lounge, dining, bar, hot tub, and treatment room facilities
* Ensure
routine daily set-up procedures are maintained at all times including heating
and lighting settings, flowers and décor standards, cabinet/retail displays, dining
room settings and bar set-up
* Develop
and continuously review and update standard operating procedures, in
consultation with senior management, to ensure maximum guest satisfaction
* Provide
effective leadership and support to guest services, resort services,
housekeeping and food and beverage staff
* Identify,
plan and deliver onsite and external staff training and briefings to relevant service
staff throughout the year, in line with the needs of the business
* Ensure-registration,
payment processing and resident folio management is correct and up-to-date at
all times
* Oversee
and manage hotel supplier and service agreements including cleaning
contractors, linen services, in-room amenities, and other providers
* Ensure
all hotel furnishings and equipment is fully operational and maintained to the
highest standard including hot water, heating, TVs, handsets, phones, windows,
blinds etc
* Oversee
the house-keeping functions including laundry and linen management, mini-bar
stock and amenity products and ordering
* Oversee
the guest arrival and departure experiences including check in procedures,
welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and
delight standards
* Implement
checks and procedures to support resort services staff maintain the
presentation of rooms, public areas, walkways, and halls at all times
* Working
closely with F&B management and oversee the food and beverage services at
MacLeod House & Lodge including management of stock rooms and cellars
* Ensure
retail and bar displays, menus and price lists are up to date and correct for
every booking
* Ensure
standard service and presentation checks are conducted throughout the day, including
refreshing public areas and restrooms
* Ensure
compliance with emergency procedures and health and safety protocols and
practices
* Oversee
and manage the master key log and ensure the security and safety of residents
* Identify
and develop value added products and experience to enhances customer
satisfaction
* Work
with the finance team and head of service on departmental costs to improve the
commercial success of the hotel operation
* Report
any damage, defects, or problems to senior management
* Any
duties required by management to support the delivery of five-star guest
services and experiences
Qualifying Criteria:
* Hospitality management experience, ideally in a
four- or five-star environment
* Meticulous eye for detail and demonstrable
commitment to maintaining high standards
* Excellent timing keeping and good organisational
skills
* Positive and flexible approach to work including
weekend and evening shifts
* Proactive with the ability to work with minimal
supervision
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