Chief Executive’s Office
HERTFORDSHIRE PARTNERSHIP UNIVERSITY
NHS FOUNDATION TRUST
JOB DESCRIPTION FORMAT
Job Title: Programme Manager
Grade/Band: 8a
Department: Performance, Improvement and Transformation
Responsible to: Senior Transformation Manager
Base: The Colonnades
Hertfordshire Partnerships University NHS Foundation Trust
· Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country.
· With a workforce of around 3,500 people and an annual income of some £330million this year, the Trust provides integrated health and social care services through a network of community and inpatient settings, serving diverse communities across Buckinghamshire, Essex, Hertfordshire and Norfolk. As a university NHS foundation trust, HPFT continues to develop strong links with the University of Hertfordshire, providing excellent learning and development opportunities, as well as strengthening our clinical research capability.
· Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT following our CQC rating of Outstanding awarded to us in April 2019.
Our Services
We provide mental health and social care services - including Adults of Working Age, Older Adults, Children and Adolescents and Specialist Learning Disabilities services.
The Trust works in close partnership with Hertfordshire County Council and also with other NHS organisations to promote and support mental health in the community. We also provide specialist learning disability services in Norfolk and North Essex.
The Trust provides:
· Community Services including local teams for mental health.
· Acute and Rehabilitation Services including inpatient services and crisis team.
· Specialist Services such as mental health services for older people, eating disorders, and our mother and baby unit.
· Learning Disability and Forensic Services.
Our Mission
“We support people to live their lives to their full potential by enabling them to keep mentally and physically well.”
Everything we do is aimed at providing consistently high quality, joined up care, support and treatment that:
· Empowers individuals to manage their mental and physical wellbeing.
· Keeps people safe from avoidable harm.
· Is effective and ensures the very best clinical and individual recovery outcomes.
· Provides the best possible experience.
Our Vision
Our conversations with service users, carers, staff, commissioners and the wider communities we serve have informed a simple but ambitious vision:
“Delivering great care, achieving great outcomes - together”.
We will achieve our vision by:
· Putting the people who need our care, support, and treatment at the heart of everything we do – always.
· Consistently achieving the outcomes that matter to the individuals who use our services, and their families and carers, by working in partnership with them and others who support them.
· Providing the very best experience of joined-up care in line with what service users and carers have told us makes ‘Great Care’.
Great Together
Great Together, our Trust strategy for 2023 – 2028, has been developed and co-produced with our service users, carers, staff, partners and local communities and gives us a clear roadmap to achieve our vision ofgreat careandgreat outcomes.
Great Together places service users and carers at the centre of what we do; commits us to addressing inequalities and achieving equity; focuses on developing our people and creating a vibrant learning organisation whilst working in strong partnerships to deliver high quality care.
Values and Behaviours
Our values and behaviours have been developed by over 800 service users, carers and members of staff. They describe how we aim to be with service users, carers and each other. By living our values, we will deliver our ambition to be a leading provider for everyone we work with.
Our values set the tone for:
• The way we plan and make decisions.
• The way we behave with service users and each other.
• The kind of colleagues we recruit.
• The way we induct, appraise, and develop our staff.
Job Summary
This role will lead complex Trust-wide transformation programmes from inception to completion. It will ensure programmes are delivered effectively and achieve the intended measurable impact and outcomes for service users, carers and staff.
All staff should comply with the Trust’s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
Key Relationships
The post holder will develop relationships and directly work with a range of stakeholders at all levels including: members of the Executive Team, other senior managers, clinical and operational roles, managers working in corporate functions such as HR, Digital and Finance, stakeholders from parter organisations, and service users and carers.
Clinical Responsibility
None
Leadership and Staff Management Responsibility
Management:
· The post holder will be required to either directly line mange or supervise more junior project managers or project officers. Where line management is required, they will be responsible for recruitment, appraisals and disciplinary matters.
· The postholder will contribute to the development of the transformation team by sharing their skills and delivering informal learning sessions.
· Managers have a duty to promote and support staffs’ personal health and wellbeing at all times, this includes both physical and mental health and wellbeing. Managers have a responsibility to support staff by directing employees to services that are available to everyone to help in managing health and wellbeing. They should beopen and approachable as well as proactive in discussing and agreeing a process to monitor an employee’s mental and physical health.
Leading programmes:
The postholder will provide effective leadership of complex and long-term Trust-wide projects and programmes that often involve uncertainty and a high level of risk. This will include:
· Scoping programmes by analysing a range of complex data sets and using strategic thinking to identify delivery options and required resources
· Ensuring programme objectives are clear and the measurable impact on effectiveness, safety, experience and productivity can be assessed.
· Establishing strong programme management approaches and governance that enable the programme to be delivered on time and budget, as well as adapt to changes when required
· Setting up and delivering regular reporting and monitoring of progress and risk management
Financial Responsibility
The post holder will be required to oversee the budget for the programmes which they manage.
Service Development and Improvement
· The post holder will work with clinicians, operational managers, service users and carers to develop and deliver service redesign projects which will achieve improved performance and quality of services across the Trust or at least one Directorate.
Communications
· The postholder will develop and implement effective communications strategies for the programmes they are managing, which will require the communication of complex, sensitive and sometimes contentious information to a range of stakeholder groups.
· They will formally present programme information to large groups, including senior managers, external stakeholders and service users and carers; as well as write written Board reports.
Other Additional Information
Health and Safety
The post holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the Health and Safety at Work Act 1974 and any subsequent amendment or legislation.
Infection Control
All Trust staff will:
Act as a role model and champion for the highest standard of all aspects of infection prevention and control and implementation of all Infection Prevention and Control Trust polices and guidelines.
Demonstrate respect for the roles and endeavours of others, in implementing good standards of hand hygiene.
Value and recognise the ideas and contributions of colleagues in their endeavours to reduce the incidence of healthcare associated infection.
Equality and Diversity
Hertfordshire Partnership University NHS Foundation Trust is committed to providing an environment where all staff, service users and carers enjoy equality of access, provision, opportunity and outcomes.
The Trust works to eliminate all forms of discrimination and recognise that this requires, not only a commitment to remove discrimination, but also action through positive policies to redress inequalities.
Providing equality of opportunity means understanding and appreciating the diversity of our staff, service users & carers and ensuring a supportive environment free from harassment. As a result, Hertfordshire Partnership University NHS Foundation Trust actively encourages its staff to challenge discrimination and promote equality of opportunity for all.
Confidentiality
Employees must maintain confidentiality of staff, patients and Trust business and have a responsibility to comply with the General Data Protection Regulations (GDPR) 2018 and be aware of the Caldicott principles. If you are required to process information, you should do so in a fair and lawful way, ensuring accuracy is maintained. You should hold information only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose. You should disclose information only to authorised persons or organisations as instructed. Breaches of confidentiality in relation to information will result in disciplinary action, which may include dismissal. Employees are expected to comply with all Trust policies and procedures and to work in accordance of the General Data Protection Regulations (GDPR) 2018. For those posts where there is management or supervision of other staff it is the responsibility of that employee to ensure that their staff receive appropriate training.
Standards of Business Conduct and Conflicts of Interest
The Trust has adopted a Standards of Conduct Policy, which reflects NHS Management Executive Guidelines. It is the responsibility of all staff to ensure that they act as a role model, by upholding the principle of a leading mental Trust. Staff should be informing their line manager if they are working for any other organisation to ensure that this Trust complies with the Working Time Regulations.
Information and Records Management
The post holder must be competent in using IT and have the relevant skills to carry out the activities required for the post.
To comply with the Data Protection Act 1998, Freedom of Information Act 2000 and Department of Health Code of Confidentiality in line with Trust procedures.
To adhere to the Trust’s policies on records management including creation, use, storing and retention and disposal of records.
Adhere to the Trust’s Corporate Identity (using the standard templates – available on the Trust intranet ‘HIVE’).
Safeguarding Adults and Children
The Trust is committed to ensuring adults and children are protected and come to no harm from abuse. All employees have a responsibility to be aware of national and local policies, their individual responsibilities with regards to the protection and safeguarding of both adults and children and must adhere to them at all times.
Organisational Change
As services develop and change, the post holder may be required to undertake other responsibilities within the Trust.
Flexible Working
The Trust believes that its staff members are its most valuable asset and is committed to attracting and retaining the very best, and utilising all the talent and experience available. The Trust recognises the importance of helping its employees balance their work and home life by offering flexible working arrangements that enable them to balance their working life with other priorities, including parental and other caring responsibilities, life-long learning, charity work, leisure activities and other interests.
Health and Safety
Health and Safety at Work In accordance with the Management of Health and Safety at Work Regulations 1992 (as amended) and other relevant Health and Safety legislation, staff have a duty to take responsible care to avoid injury to themselves and others by their work activities, to maintain a safe working environment for patients, visitors and employees and to co-operate in meeting statutory requirements
Review
This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.
PERSON SPECIFICATION
Job Title: Programme Manager
Department: Performance Improvement and Transformation
Date last reviewed: May 2026
CRITERIA
ESSENTIAL
DESIRABLE
QUALIFICATIONS/EDUCATION/TRAINING
First degree (or equivalent experience)
A
Project management qualification
A
Leadership or management qualification
A
PREVIOUS EXPERIENCE
Experience of project management, including manging complex projects and programmes
A / I
Experience of leading and delivering programmes of change, preferably within a multi-disciplinary environment
A / I
Line management experience
A
Experience of working in the NHS, Local Government or voluntary and community sectors
A
SKILLS/KNOWLEDGE/ABILITY
COMMUNICATION SKILLS
Excellent presentation and communication skills; written and oral.
A / I
Ability to communicate and build effective working relationships at all levels
A / I
Ability to influence and motivate staff to engage with and adopt change
A / I
Appreciation of service user and carer perspectives in improving health services
A / I
ANALYTICAL SKILLS
Excellent organisation skills, including the ability to plan complex long-term programmes of work covering a broad range of activities
A / I
Knowledge of a broad range of project managements tools and techniques, and ability to apply them in practice
A / I
Innovative and strategic thinker with ability to recognise underlying causes of and overcome barriers to change
A / I
Ability to critically analyse financial, performance and clinical data sets and clearly present conclusions
A / I
Excellent problem solving skills
A / I
Well-developed IT and digital skills
A / I
MENTAL EFFORT
Ability to work with a high degree of individual responsibility and initiative, and manage conflicting priorities
A / I
Regular requirement to concentrate for writing and checking documents and analysing data
A / I
EMOTIONAL EFFORT
Ability to manage conflict and deliver difficult messages to stakeholders when required
A / I
ADDITIONAL INFORMATION
Values/Motivational/Personal Qualities/Diversity
· Welcoming
· Kind
· Positive
· Respectful
· Professional
A/I/T
A- Application Form I – Interview T – Test
Template: July 2023
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