Job Description
Salary: Base pay is £14.23** per hour
**After probation, you could earn a performance bonus up to 20% and enhanced pay for meeting KPIs.
Shift available: Monday to Friday 6am to 2pm (36 hours per week)
Training: January 2026, 4 weeks Monday to Friday 8am to 4pm (36 hours per week)
Location: Based at Radar Road, Leicester, with the option to work from home after 6-9 months, subject to eligibility.
Japanese Language Advisors at NEXT play a key role in delivering outstanding customer service, ensuring a seamless experience for our Japanese-speaking customers.
What you’ll be doing:
* Deliver exceptional service via inbound/outbound calls, emails, and chats
* Resolve account issues and track missing parcels, always prioritising the customer
* Use strong communication skills to build trust and connect with customers
* Apply attention to detail and problem-solving to recommend effective solutions
* No sales targets—focus solely on providing outstanding service
* Success measured by customer satisfaction and quality of interactions
What we’re looking for:
1. Fluent in both written and spoken English and Japanese
2. Prior customer service exp...