Carecall Team Leader
Permanent, Full Time (37 hours per week)
We are a values-driven organisation committed to achieving our mission of ‘One team, transforming lives’.
Working for us means you can make a difference to the lives of vulnerable people in Stockport every day. It also means you get to be part of a thriving and forward-thinking organisation that prides itself on being a great place to work.
We have a vacancy for a Carecall Team Leader, who will assist in managing the 24/7, 365 days a year Carecall Service, providing a high-quality falls response service that meets customers’ needs and supports them to remain living independently in their own homes. In conjunction with the Operations Manager, the role involves securing new business, engaging with team members, and achieving the best outcomes for customers.
Main Objectives of the Carecall Team Leader
* Line management responsibility for a team of Carecall Officers.
* Increase client base as a key priority and identify marketing opportunities.
* Ensure the service operates compliantly and in line with the TSA Quality Standards Framework.
* Work innovatively to identify new opportunities to improve the Carecall service.
* Develop Carecall’s technology-enabled care offer in line with sector developments, assessing risk and working effectively with in-house teams and external statutory and voluntary agencies (such as Social Care) for customer benefit.
We are looking for someone with previous experience working with vulnerable individuals in a supportive capacity, empowering customers to achieve successful outcomes. Passion, self-motivation, persistence, and determination are essential skills for engaging and supporting customers with complex needs.
Candidates should have robust IT skills to manage caseloads effectively and utilize Microsoft packages. Experience in clear and accurate recording of customer interventions is also required.
A driving licence and access to a vehicle are necessary for this role.
If you would like to discuss the Carecall Team Leader role informally, please contact Samantha Conroy, Independent Living Operations Manager, at samantha.conroy@stockporthomes.org.
Our “Be You” approach reflects our belief that everyone has the right to be who they are and to be that person at work, aligned with SHG’s Values. We are committed to increasing diversity within our teams to better reflect the communities we serve.
This role will be on SKylight terms and conditions.
The appointment is subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
We encourage applications even if you don’t meet every requirement, as we value diverse experiences and skills. Please submit an application detailing your achievements and the value you can bring.
If you require reasonable adjustments to complete your application, contact the People & OD Team at humanresources@stockporthomes.org.
Applications via third-party websites are not accepted. Please apply directly through our careers page.
Early applications are recommended as interviews will be conducted throughout the role’s open period, and the role may close early if a suitable candidate is found.
Closing Date: 17th August 2025
Interview Date: 1st September 2025
Job Summary
* Location: Stockport
* Organization: Stockport Homes Group
* Job Type: Permanent, Full Time (37 hours per week)
* Salary: £38,626 per annum
* Closing Date: 18/08/2025
* Reference ID: 35833
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