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Customer Service Associate, south west london
Client:
Maxwell Bond
Location:
south west london, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
This role is based in Manchester (City Centre).
Type: Full-time | Permanent | Office-based
Are you passionate about delivering excellent customer experiences? Do you enjoy helping others, solving problems, and working in a fast-paced, friendly environment? If yes, we have a great opportunity to join a growing financial services business in Manchester.
This company aims to help individuals and businesses thrive by providing innovative lending and savings solutions across the UK. Known for its award-winning service and people-first culture, it is expanding its consumer lending team and seeks a customer-focused, proactive team player.
What You’ll Be Doing
* Be the first point of contact for customers via phone, email, and secure messaging.
* Assist customers with queries, payments, account updates, and more.
* Support customers in early-stage arrears to get back on track with payments.
* Collaborate with teams across the business, including Lending Operations and Credit.
* Support vulnerable customers with care and empathy.
* Maintain accurate records and deliver exceptional service.
* Ensure positive customer outcomes and uphold high service standards.
What We’re Looking For
* Previous experience in customer service or call centres, preferably in financial services or regulated sectors.
* Excellent written and verbal communication skills.
* High attention to detail and a process-driven approach.
* Strong organizational skills and ability to prioritize tasks.
* Comfortable using digital systems and working in a fast-paced environment.
* A team player with a positive attitude and a passion for helping others.
Why Apply?
* 30 days’ annual leave plus bank holidays.
* Private medical insurance for you and your partner/spouse.
* Free gym membership.
* Discretionary bonus and share awards.
* Life assurance and income protection.
* Cycle to Work and EV salary sacrifice schemes.
* Save As You Earn share scheme.
* Four volunteering days annually to support local communities.
* Vibrant city centre office with a collaborative, friendly culture.
This is a fantastic opportunity to join a business that values its customers and staff, making a positive impact. If you're seeking a role with purpose, great perks, and growth potential, we’d love to hear from you.
Apply now to advance your career in customer service with a forward-thinking finance company.
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