Role: Customer Service Coordinator About the Role: Reporting to the Customer Service Manager, the Customer Service Coordinator plays a key role in supporting the delivery of a high-quality customer experience following the handover of new homes. This is a busy, customer-facing role responsible for coordinating remedial works, managing a high caseload, and acting as a key link between customers, contractors, and internal teams. Key Responsibilities: Act as the main point of contact for customers, responding to calls and enquiries, and providing support and guidance throughout their warranty period Conduct customer welcome calls, ensuring a positive and informative introduction to aftercare services Coordinate remedial works by liaising with purchasers, contractors, and internal teams to ensure issues are resolved efficiently and within agreed timescales Manage customer cases end-to-end, ensuring remedial items are progressed, monitored, and closed in a timely manner Maintain accurate and up-to-date records on the customer CRM system Ensure customer complaints and complex queries are escalated appropriately and in line with internal procedures Maintain cost control, including processing invoices and contra-charge notifications Source specialist contractors where required and coordinate their attendance Circulate customer service questionnaires, collate responses, and accurately record results Carry out general administrative and coordination duties Work collaboratively with internal teams to support effective resolution of customer issues About You: Highly organised and customer-focused individual Delivering an outstanding aftercare experience for customers once they have moved into their new homes. High-level written communication skills Essential: Experience delivering excellent customer service in a fast-paced environment Strong coordination, administrative, and organisational skills, with the ability to prioritise a high workload High-level written communication skills Excellent interpersonal skills, with confidence handling challenging customer interactions Flexible approach to daily tasks and changing priorities Competent PC skills, including Microsoft Word, Excel, Outlook, and web-based systems Educated to GCSE (or equivalent) level in English Desirable: Understanding of the housebuilding or construction process INDFS