Operations Manager
Hard FM (M&E PPM/Reactive, Life Safety & Security Systems)
Location
Vauxhall based, with multi-site travel expected
Role Purpose
To lead the operational and commercial performance of a Hard FM / M&E maintenance operation in London, covering PPM, reactive maintenance, compliance-led remedials, small works, plus oversight of life safety and security systems delivered in-house and/or through specialist partners. You will ensure high service standards, robust H&S and compliance governance, lead the delivery team, and critically drive profit margins, business efficiency, revenue generation, and pipeline growth through operational control and strong client relationship management.
Key Responsibilities
Own end-to-end delivery of M&E maintenance: PPM completion, reactive response, first time fix, and quality close out.
Plan and resource works across engineers and specialist subcontractors (labour, materials, access, permits).
Manage helpdesk/CAFM workflow: triage, priorities, SLAs, escalation control, and customer communications.Reduce repeat faults through root-cause analysis and targeted maintenance strategy improvements.
Life Safety Systems
Oversee delivery and compliance governance for life safety systems, ensuring statutory and contractual standards are met
Typical scope (as applicable):
* Fire detection & alarm systems and interfaces
* Emergency lighting inspection/testing and rectification
* Suppression systems (e.g., sprinklers, wet/dry risers, gaseous suppression where
* present) via specialists
* Smoke control / AOV systems and controls interfaces
* PA/VA and critical alarm monitoring where present
* Coordination of fire doors/compartmentation defect reporting and remedial management (where within scope)
Security Systems
Manage operational delivery of security systems maintenance and reactive response, ensuring clear governance, evidence, and service performance.
Typical scope (as applicable):
* Access control (doors, readers, controllers, maglocks)
* CCTV (cameras, recording, monitoring interfaces)
* Intruder alarms and alarm monitoring interfaces
* Intercoms/door entry systems
* Turnstiles/speed gates/barriers where present
* ontegration points with fire systems (cause & effect, release mechanisms) and BMS/monitoring platforms where applicableEnsure correct management of commissioning, fault resolution, system integrity, and compliance documentation via competent persons/specialists.
Technical Leadership
* Provide technical leadership across mechanical and electrical building services maintenance (HVAC, AHUs, pumps, valves, controls/BMS interfaces, LV distribution, plantrooms).
* Support diagnosis and solution design, ensuring repairs are safe, compliant, and “right first time”.
* Drive consistent engineering standards: reporting quality, photo evidence, asset data integrity, and as-left condition.
Experience & Skills
Operations management experience in Hard FM / M&E maintenance (PPM + reactive) client-facing.
Strong M&E engineering background with credibility to lead technical teams.
Experience overseeing life safety and security systems delivery (directly and/or via specialist supply chain) with strong governance and evidence management.
Proven commercial acumen: protecting margin, controlling costs, and driving revenue through remedials/small works.
Strong understanding of compliance and safe systems of work in FM.
Confident communicator and relationship builder; able to negotiate, influence, an retain/grow accounts.
CAFM and performance reporting competency; strong IT and Tech skills.
Qualifications
* Engineering qualification (e.g., NVQ3 / City & Guilds – Electrical or Mechanical)
* 18th Edition (BS7671) (desirable)
* IOSH / NEBOSH (desirable)
* Demonstrable experience managing competent vendors for M&E, fire, emergency lighting,access control, CCTV, etc
Contact
* Please apply to the job advert or call Stacey at Flair Group for more information