Salary: £36,000 - 48,000 per year Requirements: Experience providing Tier 1-2 developer support for AI development tools Hands-on experience with AI-assisted development tools (e.g., Claude Code, GitHub Copilot, Cursor) Familiarity with modern developer workflows: Git, CI/CD, IDEs (VS Code / JetBrains), terminal/shell Strong troubleshooting and incident-triage skills across various operating systems (macOS, Windows, Linux) Experience in supporting large-scale user onboarding and access provisioning for a global developer population Knowledge of ticketing/ITSM platforms (e.g., ServiceNow, Jira Service Management) Responsibilities: Provide Tier 1-2 developer support for approved AI development tools Assist with large-scale user onboarding, enablement, and access provisioning for thousands of developers Troubleshoot issues and perform incident triage in a timely manner Utilize and support modern developer workflows within our professional environment Collaborate with global teams to ensure seamless developer experiences Technologies: AI CI/CD Claude Code Copilot Cursor Git GitHub Support ITSM JIRA Linux macOS ServiceNow VS Code Windows Cloud More: We are seeking a Dev Support Engineer to join our team in Glasgow. This full-time position requires working through an umbrella company due to IR35 regulations. In this role, you will be a vital resource for our developers, providing support for cutting-edge AI development tools. We pride ourselves on fostering a collaborative environment where innovation thrives, and we aim to ensure our developers have the tools and support they need to succeed. last updated 18 week of 2026