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About The Role
From rotas and timesheets to being the first point of contact for new residents considering our community, the Front of House Manager at Lydgate Lodge is a diverse and busy role. We seek a dynamic, enthusiastic individual with keen attention to detail who thrives in a lively environment.
This position requires a dedicated administrator skilled in building strong relationships and seeking a rewarding career. Prior care experience is not necessary, as we provide comprehensive training to help you succeed and effectively communicate what makes our homes excellent places to live. As our business grows, there are opportunities for role development, and we support your professional growth.
Ideal Candidate:
* Ownership Mindset: Proactive, takes initiative, and committed to excellence, with pride in high-quality work.
* Customer-Focused: Passionate about helping others, with outstanding customer care skills, and empathetic communication.
* Administrative Skills: Highly organized, detail-oriented, efficient in managing multiple tasks to ensure smooth operations.
* Relationship Builder: Excellent interpersonal skills, positive attitude, and strong communication abilities.
* Sales Savvy: Basic understanding of sales principles, with enthusiasm for contributing to business development.
About HC-One
At HC-One, kindness is more than a word. It means caring about what matters most to residents, supporting them to lead their best lives.
Our values—curiosity, compassion, creativity, courage, and dependability—guide us daily. We promote inclusivity and a workplace where everyone feels valued and authentic. Our diverse workforce enhances our understanding and service to the communities we serve.
We are committed to staff development through career pathways, CPD, and postgraduate programs, investing in your growth into regional and national roles.
Safeguarding is everyone's responsibility. You must recognize signs of abuse, harm, or neglect, and know how to act accordingly. All colleagues attend safeguarding training relevant to their role and are encouraged to report concerns appropriately.
We offer full training and a variety of benefits to support your well-being, including:
* Higher than average pay rates
* Paid Enhanced DBS/PVG
* Free uniform
* Company pension scheme
* 28 days annual leave including bank holidays
* Life assurance
* Learning and development opportunities, including qualifications
* GP online service for you and children under 16
* Learning from experienced colleagues
* Colleague discounts at over 1600 outlets
* Employee Assistance Programme for physical, mental, and financial support
* Luxury, purpose-built work environment
* Free onsite parking and accessible transport links
* Refer a friend scheme
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