Main Responsibilities:
The Manager has overall responsibility for managing all aspects of the day to day running of that store with specific responsibilities towards the following:
Colleagues
· Manage, motivate and lead by example in providing a service to our customers which is second to none, as well as ensuring full compliance with policies and procedures.
· Manage colleague hours within the budget designated and managing weekly rotas to protect and enhance customer service, and ensure full cover within the store at all times.
· Carry out appraisals identifying training opportunities using self-learning open work books, as well as on the job training and coaching.
· Carry out in store discipline and capability procedures in line with legislation and company procedures.
· Recruit where necessary, in line with legislation and company policy.
· Maintain discipline and ensure that all company's systems and procedures are carried out on a consistent and thorough manner at all times.
Stock
· Responsibility for ordering stock on a daily/weekly basis in accordance with plan-o-grams aiming to achieve full availability at all times. Maintaining stock levels within the stores budget.
· Ensure all merchandise in stocked and displays are attractive, priced correctly and displayed in a safe and hygienic manner.
· Protect stock against loss or damage through mishandling, short deliveries by suppliers, theft or fraud by employees and or members of the public.
· Manage stock in terms of dates and codes to ensure that we manage the stock within the law.
· Identify potential slow moving stock which may give us a stock problem in terms of loss or write off and put together a suitable action plan to mitigate that loss or write off.
The Law
· Ensure compliance with the law with regard to all aspects of running a retail outlet that sells both food and non-food items, many of which have an age restriction attached to them specifically looking at the Offices, Shops and Railway Premises Act.
· Ensure compliance with any age restriction with regard to products sold in the store
· Ensure that all due diligence both in terms of stock rotation, temperature monitoring, completion of relevant in store documentation on an hourly, daily or weekly basis is carried out at all times.
· Stock is rotated in accordance with company policies to ensure stock is in best condition at all times, and not left to "sell before" dates.
· Managing of stock levels to ensure 100% availability to compliment the first class customer service offered as above.
· Adhering to all aspects of the licensing law with respect to being a licensee for the store.
· Assist the customer with their demands, suggestions and complaints.
Security
Responsible for the security of the following:
· Security of Customer Service Colleagues and other employees working within the store
· Security of the stock, cash, cheques and other valuable assets stored or used within the store.
· Responsible for the physical security of the store/including call outs.
· Use of equipment provided by the company to help ensure the security of both employees and the stock and the store such as CCTV systems, head sets, panic buttons etc. etc. are used on a regular basis.
Cleaning
· Responsible for all aspects of cleaning and cleanliness both in the retail area and back office area showing that a proper rota and programme of cleaning is put in place and adhered to at all times.
· Ensure that windows are kept clean and that the outside area of the store is kept in a pristine manner so that our customers are pleased to visit the store.
Sales Growth
· Maximise sales growth through compliance with Plan-O-Grams and promotional activity coupled with 100% availability.
· Identify current and future customer requirements by establishing rapport with potential and actual customers.
· Plan, communicate, execute and manage marketing and merchandising programs.
· Develop the strategic positioning of the store within the local market.
Profit Growth
· Minimise expenditure and waste and maximise profits, through effective management within the store.
Person Specification:
· GCSE 'C' Grade or above or equivalent in Maths and English.
· NVQ level 2 in retail and or customer service. (desirable)
· Personal Licence Certificate. (desirable)
· Retail management experience
· Experience in cafe style food to go
· Ability to maintain confidentiality.
· Positive and flexible attitude.
· Be patient, tactful, diplomatic and approachable.
· Possess a good degree of objectivity and be able to work without bias in certain situations.
· Self-motivated.
· Commitment to Equal Opportunities and Customer Care.
This Job Description describes the key result areas of the post. The Job Description is subject to review and amendment in line with the needs of the business.
Job Type: Full-time
Pay: £24,420.00-£36,913.56 per year
Experience:
* Management: 1 year (required)
Work Location: In person