Neway International are seeking an Allocations & Lettings Officer to join our client based with Redbridge Council. Location: Lynton House, 255–259 High Road, Ilford, IG1 1NY Hours: 36 hours per week Start Date: 09/03/2026 Duration: ongoing Pay Rate: £21.71 PAYE / £28.31 Umbrella IR35: Inside IR35 Work Pattern: 2 days in the office (subject to business needs) About the Client Redbridge Council’s Housing Needs service supports residents with allocations, lettings, homelessness prevention and access to suitable accommodation. The Housing Supply Team plays a key role in ensuring properties are allocated lawfully, efficiently and in line with statutory duties and local policy. The Role This specialist role is responsible for allocating permanent and temporary accommodation in accordance with Part VI of the Housing Act 1996, the Housing Allocations Scheme, and the Temporary Accommodation Placement Policy. The postholder will manage shortlists, complete direct matches for vulnerable applicants, verify eligibility, and provide comprehensive housing advice to applicants awaiting rehousing or being placed into accommodation. Key Responsibilities Allocating permanent homes through choice‑based lettings and direct matching Verifying shortlisted applicants’ circumstances, eligibility, finances and suitability Conducting interviews, home visits and desktop checks as part of the verification process Matching applicants with medical needs, under‑occupiers, management transfers, sheltered applicants and hospital discharge cases Arranging viewings and progressing offers through to sign‑up Allocating temporary accommodation, PRSOs and prevention placements in line with policy Providing housing advice on mobility schemes and alternative housing options Updating Personalised Housing Plans and maintaining accurate case records Liaising with hospitals, RPs, landlords, internal teams and external agencies Managing refusal processes and supporting suitability assessments Ensuring compliance with legislation, guidance, and Redbridge policies Supporting customers with complex needs through appropriate referrals Candidate Requirements Strong knowledge of Part VI Housing Act 1996, Homelessness Reduction Act 2017, Children Act, Care Act and Welfare Reform Act Experience in housing allocations, homelessness, or housing needs services Ability to work in a demanding frontline environment with vulnerable customers Strong interviewing, assessment and verification skills Excellent communication skills across face‑to‑face, telephone and written channels Ability to manage caseloads, meet deadlines and maintain accurate records IT literate with experience using housing systems Flexible, solutions‑focused and able to work independently