When something goes wrong, you will be the calm voice people rely on. As an Emergency Call Handler, you’ll be at the centre of a brand-new UK operation, responding to urgent situations in real time and helping keep people safe when it matters most. This is high-impact work, done in a fast-moving environment, with the chance to grow alongside a site that’s scaling from the ground up. What’s in it for you Join a newly launched UK contact centre at the very start of its growth journey £32,000 salary with additional uplifts for night shifts and bank holidays Genuine progression opportunities as the operation expands Structured training followed by a move into a 24/7 operation Modern, people-focused environment where quality and safety come first What you’ll be getting stuck into as an Emergency Call Handler Handling urgent inbound calls linked to vehicle safety and emergency situations Quickly assessing risk and following clear safety and escalation procedures Reassuring callers and giving clear, confident guidance in stressful moments Coordinating with internal technical teams and emergency services when required Accurately logging calls, decisions and outcomes using internal systems Working to strict compliance standards while maintaining excellent call quality What you’ll bring to the table as an Emergency Call Handler Previous telephone-based emergency or urgent call handling experien...