Reactive Maintenance Supervisor – South East London
Contract Type: Permanent, Full Time 40 hours per week
Salary: £47,989 – £51,650 per annum dependent on experience
Reporting Office: River House, Sidcup DA14
Working Location: South East London, Lewisham & Bromley
Persona: Agile working (hybrid home, office and site)
Working Pattern: Shifts between 8:00 am and 5:00 pm Monday to Friday, call outs per rota basis
Key Responsibilities
You will be part of a team of Supervisors who cover reactive repairs and will be responsible for approximately 10 Multi‑trade and Specialist Maintenance Operatives working across the neighbourhood. You will report to the Maintenance Team Manager and will:
* Provide direct supervision, coaching and performance management for the team
* Liaise with Housing Management, Property Services, Surveying, Caretaking, Planning and Scheduling teams, the Contact Centre and other Supervisors to ensure consistency in service delivery
* Analyse data, predict outcomes and give advice on how to get things back on track when needed
* Ensure Direct Maintenance KPIs are met, including financial targets, and manage budgets with good financial acumen
* Maintain a safe working environment, passing knowledge of Health and Safety, including Asbestos, onto the team and addressing potential hazards quickly
* Engage with contractors, meet regularly with Contracts Managers and report performance information
* Support recruitment decisions, manage absence and develop the capability of all team members
What You'll Bring
We expect our Supervisors to exemplify high quality, customer‑focused service, a positive mindset and inclusive working practices. You should:
* Have experience leading a dispersed team and a proven track record of managing performance through informal and formal processes
* Possess strong written and verbal communication skills and the ability to deliver KPIs and manage budgets
* Be knowledgeable about trades and maintenance and understand Health and Safety, including Asbestos
* Be able to motivate others, provide constructive feedback and foster continuous professional development
* Have a full manual driving licence
* Demonstrate a passion for inclusive working practices and strong customer service skills
Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service + bank holidays, Westfield Health Cash Plan, non‑contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
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