With HEATSHIELD LTD
Competitive Salary
Crewe
27/10/25 expected start date
Customer service practitioner (level 2)
1 Year duration
1 position available
Overview
A family run business based in Crewe now have an opening for a Customer Service Assistant. Full training and support provided. This position will provide the applicant with apprenticeship training – Customer Service Practitioner Level 2 professional qualification. A permanent position will be offered upon successful completion of the apprenticeship.
About the apprenticeship
Duties include:
* Answering incoming enquiries
* Accurate data inputting
* Maintain and update spreadsheets regularly
* Provide quotes for work to be completed by the engineer (training provided)
* Liaising with suppliers, booking in jobs
* Providing excellent customer care
* Filing gas certificates
* Maintaining an accurate calendar to co-ordinate engineers and their appointments
* Emailing engineers
* Any other ad hoc office duties as required
The company provides a maintenance function for new-build houses and properties that are managed by lettings agents. The candidate most suited to the role would be confident in their ability and willing to work hard and succeed. Continual professional development will be of great value to the potential apprentice. Excellent organisational skills are required, an ability to manage your own workload, attention to detail and a desire to be a valuable part of this fluid team in a fast-paced and rewarding work environment. Long term progression is also offered.
Apprenticeship qualification and training
Full training and support will be provided. Work full-time and achieve a professional qualification as Customer Service Practitioner Level 2. The applicant can progress to Customer Service Specialist Level 3 Apprenticeship. Apprenticeship training will be work-based with monthly visits from a tutor and the support of the employer.
Career progression
Based on the applicant's willing nature to work hard and progress, apprenticeship training as Customer Service Specialist Level 3 professional qualification will also be offered. Pay review will be conducted with a view to increasing the salary based on performance after 4 months. A permanent position will be offered upon successful completion of the apprenticeship.
About the employer
A family run business based in Crewe now have an opening for Customer Service Assistant. Full training and support provided. This position will provide the applicant with apprenticeship training - Customer Service Practitioner Level 2 professional qualification. A permanent position will be offered upon successful completion of the apprenticeship.
Employer
HEATSHIELD LTD
Address
Heatshield Ltd
189a Queen Street
Crewe
CW1 4AU
Working week
Between 8am - 4.30pm, Monday to Friday.
37.5 hours per week
Qualifications required
GCSE in Maths/English (Desired)
Skills required
Attention to detail, Communication skills, Customer care skills, Organisation skills, Problem solving skills, Team working
Things to consider
Do you have transport/able to travel there.
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