Are you a commercially minded, result driven leader looking to take on an operational management role? We are recruiting for an experienced housing manager in a hand-on, customer focused position.
The ideal applicant will have experience within lettings and property management and be able to offer an exceptional level of service on a day to day base to current landlords, tenants and associated partners.
Responsibilities
* Manage, coach and develop the homes team, hold regular 1 to 1's to shape clear paths for development and progression
* Manage void levels, rent collections, arrears management and associated KPI's
* Ensure manageable workflows, analyse trends and continually work to improve costs
* Build partnerships with the support team, property services, finance and local authorities
* Continually develop and build the property portfolio
* Evaluate operational risks and best practices
* Ensure anti-social behaviour is monitored and appropriately actioned
* Manage complaints
* Attend networking and partnership meetings
* Take accountability
Qualifications
* Similar industry experience - social housing, housing association, private lettings
* Strong knowledge of property maintenance, landlord management and residential leases
* Experience using CRM
* Solid experience with budget control
* Management experience
* A full UK driving licence and own vehicle
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