The Account Operations Manager (AOM) is focused on serving a set of Emerson Test & Measurement (T&M) customers through a supporting stakeholder management model to capture customer operational needs and collaborates directly with the NI Sales team to increase their efficiency by orchestrating operational activities and efforts to meet the customer's objectives. The AOM oversees designing and implementing solutions to overcome obstacles, enabling channels and spaces to teach customers how to use NI tools and resources to self-serve and manage external and internal escalations. In This Role, Your Responsibilities Will Be:
* Point of contact for assigned accounts, participating in recurrent meetings, and maintaining and managing the operational relationship with the NI Customer
* Leverage operational expertise to customize and own the account treatment strategy through developing the account support plan
* Acting as a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey (Pre-Sales, Coordinate delivery, Post sale activities) to enhance sales productivity.
* Increased knowledge and focus on organizational objectives
* Demonstrates ability to set clear objectives while setting milestones for self and others and tracking progress
* Mastery of CEP Demand Generation skillset: 4SS, DD, Guided Discovery & Summary
* Ability to teach and mentor others: engages in mentorship and training initiatives to support onboarding and continuing education of peers
* Brands self and role to raise own profile as a trusted partner internally and externally
* Creates an extended network of key stakeholders to influence processes, policy and goal planning
* Demonstrates deep, wide-ranging business, industry, technical and operational acumen
* Ability to convey business risks, value and impact at company, Sales and customer level
* Acts as an advisor highlighting and addressing roadblocks to drive opportunity velocity and operational readiness
* Drives demand forecast and fulfillment through proactive planning and backlog management
* Recommends ad-hoc technical and operational solutions within the scope of quote creation and order fulfillment
* Customizes and owns treatment strategies based on account support plan, leveraging industry, offerings and product expertise
* Define and deliver meaningful analytics based on customer care-abouts, evaluation criteria and methodology
* Partner with Deal Desk; Planning, Finance, Trade Compliance to streamline business close processes
* OPP Pipeline Accuracy (Stage, Forecast Category, Close Date, Amount, Overall Status)
* Provide inputs into the Quarterly business reviews and score card reviews
Who You Are:
* You establish and maintain effective customer relationships.
* You display a can-do attitude in good and bad times.
* You push yourself and help others achieve results.
* You provide calmness and productivity, even when things are unclear.
* You ask the right questions to accurately analyze situations.
For This Role, You Will Need:
* Bachelor's degree preferably in technical, business, communications field or applicable experience – must have
* 3+ years in Customer Operations or related work experience preferred – must have
* Experience supporting a sales organization including the use of CRM tools and processes
* Stong Project management skills
* Effective in building relationships, collaborating, influencing others.
* Work effectively in an ambiguous environment
* Outstanding communication skills
* Possess an analytical, problem-solving, and self-starter mindset.
* Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.
* Eligible for UK security clearance
* Willingness to work from the office 4 times a week
Preferred Qualifications That Set You Apart:
* Experience in Account Management and differentiated account treatment strategy.
* Understanding of knowledge management methodologies.
* Experience with contracts-based customer engagements
* Experience working with/in defense industry
Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go
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