We have an exciting opportunity for those with customer service experience gained within the travel sector, to join a leading, online Tour Operator based in Chester as a Land Operations Executive.
Successful candidates will use their exceptional communication skills and personal service to build rapport with customers to resolve in-resort queries effectively to maximise future repeat custom.
This is a full-time position and offers a competitive starting salary of £23k, discounted personal holidays, company pension, on-site parking and much more!
This is a fantastic opportunity for those passionate about Customer Service and who enjoy working in a fast-paced environment, where hard work is rewarded! If this role is of interest to you, please contact us today for a confidential chat, or apply online.
Please note, our client can offer hybrid working - home/office based
Role of Land Operations Executive:
1. Manage and resolve customer queries, primarily land queries.
2. Prioritise and action E-mails effectively
3. Action daily booking queues
4. Chase relevant suppliers for documentation/confirmation
5. Check and update documentation for specialist bookings
6. Effectively manage and resolve escalated issues
7. Crisis situations support
8. Fulfil any critical support as directed by Manager
9. Handle incoming calls from Agents regarding documentation and admin qu...