About theteam:
Join our dynamic CustomerEngagement Center at Vintage Cash Cow where were on a mission toreach new heights. As a part of our CEC youll be an integral partof a team that values personal growth andcollaboration.
About therole:
As a member of the CEC teamyour primary mission is to deliver topnotch customer service to ourevergrowing customer base. This role is tailormade for individualseager to be part of a unique and thriving business. With ourcontinued growth youll play a crucial role in shaping our customerexperience.
Key goals andobjectives:
* Provideexceptional customer service through both inbound and outboundcalls
* Address customer queries promptly andefficiently ensuring a seamless serviceexperience
* Collaborate with various departmentsto enhance overall customersatisfaction
* Contribute to achieving teamtargets by working collaboratively within theteam
* Cultivate an open mindset for continualskill development in a rapidly evolvingenvironment
Keyresponsibilities:
* Handleboth inbound and outbound calls working with automated diallingsystems
* Respond to customers inquiriesregarding our services
* Work collectively withthe team to meet personal and teamKPIs
* Utiliseinitiative to proactively solve problems and challenges that mayarise
Essential skillsandexperience:
* Previousexperience in a contact center setting
* Trackrecord of meeting both team and individual targets andKPIs
* Proficiency in using CRMsystems
* Strong objection handlingskills
* Clear and polite telephonemanner
* Effective communicationskills
* Team player with the ability tocollaborate in ateam
TheDetails:
* Locationof Work:
o HybridWorking
+ Pure Offices Morley LS277LE.
* Salary:
o Startingsalary 22500
o Fulltime
* Benefits:
o Be part of a rapidly growing company with so many opportunities toprogress!
o Free lunch tea coffee and snacksevery day
o 25 days annualleave
o Cycle to workscheme
o Medicash
o 2Community/ Charity days per year
o Oliva MentalHealth
o Monthly contribution towards your gymmembership
o Regular socials andevents
AtVintage Cash Cow we prioritise inclusivity and collaboration amongdepartments to promote knowledge and expertise. We welcomeindividuals who value these principles and are ready to make avaluablecontribution.
AboutVintage Cash Cow
Theres anelephant in the boardroom. The unchecked consumption constantgrowth and focus on buying new is not an option in tomorrowsmarket. Companies around the world must stop their reliance onfinite resources that cant keep coming out of the ground. Changingconsumer behaviour is demanding companies change; less new fewershortlife items more reCommerce more reuse and more recycling. Thecostofliving crisis is catalysing and accelerating this change; itssimply cheaper to do the right thing.
Youll knowthat buying and selling old and vintage items isnt easy for mostpeople so weve set out to change that. Vintage Cash Cow is on amission to become the leading brand for buying and selling allthings vintage valuable and occasionally peculiar. By deliveringunrivalled convenience and care with our fair trustworthy andpersonal service we believe we can own this space in the UK andoverseas.
We arent doing this entirely alone.Weve raised VC investment from Dutch Founders Fund and AirbridgeEquity Partners including from the founders of WeTransfer Just EatBenelux and TreatWell. With their support and our unwaveringcommitment to changing the game for good globally this role is anexciting opportunity to join a brand primed forliftoff.