Overview
ROLE: Aftersales Support Specialist
LOCATION: Salisbury
SALARY: £31,610 OTE
HOURS: 37.5 (but we will consider 30 hours)
Our client is currently looking for an Aftersales Support Specialist. This is based in a main dealership, based in Salisbury.
The role
* Deal and process all incoming leads and queries relating to the service and repair of customers vehicles, both via telephone, website and other digital formats.
* Process and manage outbound marketing activity to existing customers and identify and responding to their needs, using exceptional customer service and communication skills.
* Upsell retention products through the use of professional sales techniques and to ensure the best experience for the customer.
About you
* You will have exceptional customer service and communication skills and have previous experience in a customer focused environment, preferably within a high-end brand.
* You will have a confident telephone manner and be able to work as part of a team and priorities workload.
Benefits
* 30 Days Annual Leave (including Bank Holidays)
* Extra Holiday to celebrate your Birthday
* Contributory Pension Scheme
* Free Eyecare Vouchers
* Life Assurance (3x your base salary)
* Mental Health Support: 24/7 helpline access
* Online Rewards Platform: Discounts at multiple retailers
* Service Recognition: Celebrate your milestones (5, 10, 15, 20, 25 years)
* Cycle to Work Scheme
* Colleague Referral Fee: £500
* Staff Discounts: On parts, servicing, MOT tests, vehicles, and motorcycles
* Brand Training: Enhance your development with specific training
* Career Progression: Ongoing support, coaching, and training
At Flame Recruitment, we specialise in automotive industry roles, supporting career growth across the motor trade. We have thousands of vacancies throughout the UK — from admin to senior management.
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