Role Summary
The Senior Pension Administrator role will be responsible for the implementation of training and development for Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative and requires liaising with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance are completed correctly and in a timely manner, aiming towards continuous improvement of customer service.
Core Duties / Responsibilities
* Provide administration services to customers, working to agreed targets
* Complete / check casework and provide feedback
* Resolve customer enquiries (oral and written)
* Draft non‑standard correspondence in response to customer enquiries
* Perform and issue pension calculations including manual calculations
* Carry out projects and ad‑hoc activities, as determined by the Team Leader
Skills, Capabilities & Attributes
* Excellent attention to detail and ability to follow defined processes and procedures
* Strong communication and customer‑service skills
* Desire to deliver exceptional customer service
* Strong numerical and literacy skills
* Computer literate with a willingness to learn a variety of systems
* Ability to develop positive and productive working relationships
What We Offer
* Equiniti Pension Plan – match up to 10% of contributions (save for your future)
* Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support
* Life assurance cover at 4x salary with option to purchase enhanced cover
* Employee discounts via EQ Wins Platform
* Flexible Benefits via flex plan (gadgets, travel insurance, will writing, holiday trading, etc.)
* Time off – 29 days holiday + bank holidays, 2 volunteer days
* Winning together – Equiniti ICON award vouchers recognising individuals who go above and beyond
* Learning & Development – investment in LinkedIn Learning for all colleagues
Equal Opportunities
We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre‑employment screening checks.
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