PrimeFlight provides air carriers and airports with a wide range of aircraft, passenger, and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety, and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and a strong business partner for our customers.
The PrimeFlight Group has 18,000 employees in over 235 airports across the globe, PrimeFlight and its network of subsidiaries, including Prime Appearance, Garsite, and Skytanking, continue to build and expand, innovating to better serve our clients.
At PrimeFlight UK, we take pride in our essential role of keeping flights on schedule and ensuring that passengers, baggage and cargo reach their destinations safely and efficiently. We believe that it’s the small things that matter like details, improvements, and investments that collectively make a difference for our customers, employees, partners, and the world we live in.
If you are passionate about quality service, with a commitment to putting our customers at the center of everything you do, we would love to hear from you. Join our team and be part of a dynamic environment where your skills and dedication are valued and where you can grow and develop your career
Reporting directly to the Station Manager you will have the overall responsibility for ensuring that all airside activities are performed, safely, smoothly and in a timely and accurate manner. You will be accountable for the day to day management of the ramp duty managers and be the focal point for operational escalation.
Your main responsibilities will be to deliver customer KPI’s in line with SLA’s, working in partnership with all key stakeholders across the operation including front of house, operations, cleaning, training, MT and Safety and compliance teams.
You will have overall responsibility for People KPIS’ for Absence, labour turnover, holiday planning, recruitment, final probationary reviews, performance management, Discipline and Grievance, day to day management of shifts and overtime, exceptions in UKG and wage cost control.
You will lead the team by example, you will be visible on the Ramp 20% of your day coaching and mentoring the team, driving the safety culture and performing audits. Demonstrate leadership skills, you must be a credible role model who is comfortable giving and receiving feedback.
You will have excellent listening skills and communications skills you should be able to demonstrate integrity and lead by example to your team and be a key player in the management team overall, adaptable to change with a positive attitude, calm under pressure and take the lead when the operation is under pressure.
Role Responsibilities:
* Responsibility for day to day management of the Ramp function including but not limited to supporting the Leadership team and employees on shift, supporting all operational departments.
* Drives and role models the company values of Integrity, Motivation, Passion, Accountability, Commitment, Trust and Safety.
* Oversight and ensuring an effective departmental daily auditing process is followed Flight File
* Checks, AAA compliance, Daily GSE / Equipment checks are completed, Turnaround audits are completed in line with airline specific requirements.
* Have full oversight of the day to day running of the operation, to include but not limited to, employee rosters, sickness and lateness and UKG processes including accurate scheduling and exception management to ensure effective operational coverage in line with Primeflight Aviation Services policies and procedures.
* Attend meetings with Airline / Airport authorities to discuss and review operational performance related issues, helping to build a positive relationship with our Airlines and third-party providers.
* Oversight of ramp attributable delays and action plan to address with the team including reporting to Ground Operations manager.
* Oversight for the Ramp Duty Managers delivery of employee performance reviews and appraisals and other HR meetings including absence, Lateness, poor behaviour.
* Provide exceptional assistance and be genuine and polite to passengers and colleagues.
* Deliver team meetings to cascade key company and airport communications including safety messages and focus points.
* Responsible for ensuring daily Intelex entries are submitted by the Ramp Duty Managers.
* Responsible for performing investigations and disciplinary and appeal hearings in a timely manner.
* Must have a structured weekly planning meeting with the duty managers.
* Any other reasonable duties requested by the line manager
What were looking for?
* Ability to use initiative and be proactive
* Planning and organising workload, must have excellent time management skills and adopt a structured but flexible approach when priorities change.
* Strong communication skills, verbal and written
* Precise attention to detail
* Credible role model within the management team and demonstrates leadership skills
* Shows consistency and fairness in the management of people
* Drives diversity and inclusion within the team and calls out unacceptable behaviour and language
* Passionate about safety in the operation.
* Experience in a senior leadership role and a proven track of managing team is required
* A full clean driving license is essential
* Experienced Aviation background
* Possesses the ability to identify hazards, assess and mitigate operational risks proactively.
* High level of punctuality and attendance.
* No live disciplinary warnings on personnel file.
* Leads by example to all employees, professional and credible
* Good level of IT skills and knowledge of computer systems.
* Excellent communication skills, must be able to engage people and perform group briefings and have credibility and influence within the station. Desirable
* Knowledge of safe aircraft turnaround procedures (including experience in operating multiple types of ground equipment)
* Ability to lead and engage the team with a positive can do attitude.
* Must be able to without exception
* Provide a 5-year history (with no gaps) including work and none work activities.
* Have been a UK resident for the last 5 years
* You must be able to acquire a clear DBS certificate
Why Join Us?
This role offers the chance to develop your skills in an essential industry, with excellent opportunities for career advancement. If you’re a motivated individual looking for a long-term position, we encourage you to apply.
* Comprehensive training to equip you with the skills needed for success.
* Uniform
* Free on-site parking.
* Employee Assistant program
* Company Pension
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees