VodafoneThree: Lead Service Manager MVNO
Job Type: Full‑time
Grade: V3 Requisition Grade 12
Location: Newbury (Hybrid)
Working Hours: Full time, 37.5 hours per week – Mon – Fri
Hybrid working: You will work from the office 2–3 days per week, with the rest of the time remote.
Responsibilities
* Serve as the main operational point of contact for MVNO partners and build trust‑based relationships with stakeholders across technical, commercial, and operational domains.
* Facilitate regular governance forums and produce monthly/quarterly service performance reports.
* Manage escalations and ensure timely resolution of partner issues.
* Align internal teams (network, IT, billing, customer care, partner management) to support MVNO needs.
* Identify opportunities to improve service processes, performance, tools and partner experience, and drive corrective actions.
* Understand MVNO contractual terms, SLAs, and service commitments, ensuring operational decisions align with commercial agreements.
* Oversee end‑to‑end service operations for MVNOs, including provisioning, activation, billing, and network services.
* Coordinate incident response, root‑cause analysis, and post‑incident reviews.
* Ensure operational readiness for new MVNOs and product launches.
* Manage change requests and planned maintenance to follow governance processes, optimising partner experience.
Qualifications
* Proven track record in wholesale, MVNO, or related telecom service management roles.
* Deep working knowledge of mobile network and IT architecture (core, RAN, OSS/BSS).
* Experience translating technical issues into business impacts for stakeholders.
* Highly organised with experience developing executable plans and governance models.
* Exceptional relationship‑building skills and experience maintaining support networks across cross‑functional teams.
What we offer
We care about our people’s success by offering competitive pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Personalise benefits such as discounts, vouchers, pension plan, and learning opportunities.
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment are subject to background checks, including criminal (DBS) and financial checks.
All candidates will have the opportunity to apply for a role that matches their skills. We welcome reasonable adjustments during the interview process; please contact the recruiter for details.
Job Location
Newbury (Hybrid – 2–3 days in office)
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