Customer Service Agent - More2Life (Key Group)
Preston | Fully Onsite | £25,070 | Monday-Friday
Are you passionate about delivering brilliant customer experiences? Looking to join a reputable, growing financial services provider where you can build a long-term career?
More2Life, part of Key Group, is hiring and this could be your next step.
For over 25 years, Key Group has been helping people unlock a better retirement. More2Life is now one of the UK's leading lifetime mortgage lenders, supporting thousands of customers every month from our Preston HQ.
We're looking for a Customer Service Agent to join our Servicing team, someone who enjoys helping customers, thrives in a busy environment and takes pride in getting things right.
What You'll Be Doing
In this role, you'll be the friendly voice on the end of the phone, supporting customers with their lifetime mortgages and making sure each interaction is clear, reassuring and well-handled.
You will:
Manage inbound calls from existing customers
Record accurate notes and information on our CRM
Work closely with specialist servicing teams to resolve queries
Provide guidance and support with professionalism and empathy
Deliver service levels that reflect our values and reputation
What We're Looking For
You'll be great at this role if you have:
Strong customer service experience in a phone-based environment
Confident communication skills - clear, friendly and patient
Good IT skills, especially Outlook and Word
The ability to stay organised, calm and accurate under pressure
A collaborative mindset and a desire to continuously improve
Experience in financial services or mortgage administration is beneficial, but not essential - full training is provided.
Why Join Key Group?
You'll join a business that values growth, celebrates good work and offers real progression opportunities.
You'll also enjoy:
23 days holiday + bank holidays (rising to 28 with service)
Wellbeing day and a charity volunteering day
Holiday purchase scheme
Progression opportunities
Generous pension scheme (5% employee, 8% employer)
Simply health cover and life assurance
Enhanced maternity, paternity and adoption packages
Access to a huge number of discounts including retail, food & drink and much more
Staff referral scheme (£1000 per referral)
Who We Are
At Key Group, our values shape every interaction:
Ambitious | Supportive | Personal | Integrity | Responsive | Expert
If these reflect how you work - you'll feel right at home.
Ready to Apply?
If you'd like to join a trusted organisation making a meaningful difference to customers' lives, we'd love to hear from you