Job Title: Block Manager
Location: Edgware, Barnet, Greater London, United Kingdom
Company: Benjamin Stevens Estate Agents
About Us:
Benjamin Stevens is a trusted estate agency delivering high-quality property management services across London and the surrounding areas. With a strong reputation for professionalism and client care, we specialise in managing residential blocks and estates with efficiency, transparency, and integrity.
Role Overview:
We are seeking an experienced and organised Block Manager to oversee the management of a portfolio of residential blocks. The successful candidate will be responsible for ensuring that all properties under management are well-maintained, compliant, and run smoothly, while providing excellent service to leaseholders, freeholders, and residents. This is a client-facing role requiring strong communication, organisational, and problem-solving skills.
Key Responsibilities:
* Manage a portfolio of residential blocks, acting as the main point of contact for leaseholders, freeholders, and residents.
* Oversee day-to-day operations including repairs, maintenance, and contractor management.
* Ensure compliance with relevant legislation, health & safety requirements, and lease obligations.
* Prepare and monitor annual service charge budgets and accounts.
* Handle collection of service charges, arrears management, and financial reporting.
* Organise and attend residents' meetings, AGMs, and directors' meetings, preparing documentation and minutes as required.
* Manage and instruct contractors, surveyors, and suppliers to deliver quality services within budget.
* Conduct regular site inspections and ensure estates are maintained to the highest standards.
* Resolve disputes and complaints efficiently, maintaining positive client relationships.
* Provide professional advice and guidance to clients regarding lease terms, compliance, and property management best practices.
Skills & Experience Required:
* Proven experience in block or property management (IRPM qualification desirable).
* Strong understanding of leasehold legislation, health & safety, and compliance.
* Excellent organisational and time management skills.
* Confident communicator with the ability to manage multiple stakeholders.
* Strong financial acumen and experience preparing/managing service charge budgets.
* Proficient in Microsoft Office and property management software.
* Ability to work both independently and as part of a team.
* Valid UK driving licence is essential
What We Offer:
* Competitive salary with an attractive commission structure.
* Convenient on-site parking for staff.
* Career development and training support.
* A supportive and professional working environment.
* Opportunity to grow within a respected and expanding estate agency.