Details
Reference number
431313
Salary
£34,892 - £39,943
Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits' package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Higher Executive Officer
D
Contract type
Permanent
Business area
CH - Finance
Type of role
Finance
Other
Working pattern
Flexible working, Full-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Cardiff, Wales, CF14 3UZ
About the job
Job summary
As a Late Filling Penalties Debt Manager you will report to the Senior Debt Collection Manager and be responsible for leading the debt collection operational team on site and managing the outsourced portion of our debt collection strategy. This is a key role which helps to make sure our organisation can meet and deliver its business and strategic objectives by ensuring the effectiveness of the debt collection process of the late filing of accounts penalty scheme.
You will be one of the principle contact's for the internal and external stakeholders, accountable for contract performance and its delivery and ensuring that debt management policies and processes are reviewed and updated. You will need to analyse management information to monitor, report on and challenge the debt collector's performance to assure optimum outcomes and value for money for Companies House.
Managing a small operational team, you will be expected to engage in the wider leadership of Finance and work collaboratively across the business. With a strong emphasis on engaging in the culture groups both within finance and the organisation and refining existing processes to improve on known issues. The role will also take an active part in working with our debt collecting agents, making certain that we maximise opportunities and any risks are raised and considered by the supplier. As well as ensuring all stakeholders are kept informed of performance and developments within the contract, the role will work collaboratively with sections within Companies House to consider impacts of changes within the contract.
Find out more about what a great place Companies House is to work
Please note:Companies House cannot offer Visa sponsorship to candidates through this campaign.
Job description
What will the successful candidate be doing?
Managing Contract
* Analyses data to measure business and performance requirements, conducting trend analysis and audits to inform decisions. Collate and review management information to Identify and challenge areas of poor performance by suppliers and the Authority.
* Manages stakeholder engagement and review of contract objectives to ensure benefit realisation, reviewing opportunities for innovation and additional value over the life of the contract
* Input into the contract management plan and support implementation of the structured plans to manage risks and stages of contract lifecycle.
* Manage the budget of c.£7m for the external debt collection ensuring a strong rate of return and balance with compliance is achieved. Through awareness of financial constraints proactively manage activities under the contact, including the accuracy and completeness of invoicing
* Regularly review the LFP processes to identify opportunities for process improvement.
* Monitor the contract performance against the cross-government debt management strategy ensuring regular reporting against the existing KPI's, keeping abreast of any developments.
* Verify that the reconciliations between all parties are completed on a regular basis and fully evidenced.
Managing Late Filing Penalty (LFP) team
* Leading a small operational team, you will oversee the daily finance operations of the LFP scheme.
* Develop synergies between the internal debt collection process and those under the outsourced Debt Collection activity, thereby ensuring the effectiveness for the whole life of the debt.
* Promoting and developing a continuous improvement culture amongst your team
Stakeholder & Supplier Engagement
* Identifies and build productive relationships with stakeholders, adapting approach to audience to achieve planned outcomes.
* Attending user group meetings to ensure Companies House is represented in key discussions and report back on upcoming changes, opportunities and risks
* Review governance reporting around the contract, reporting to relevant internal boards.
* Understand the debt collection market to support decisions around commercial arrangements and contract evaluation
* Attend regular supplier meetings with other government customers and deputise for senior manager
Risk Management:
* Management of the risks in the debt collection process and contract including development of contingency plans and collaborate with stakeholders to ensure risks are properly identified and mitigated.
Miscellaneous:
* Provide inputs into updates to contractual documentation, risk register, business case and financial model based on implemented changes.
* Identifies best value for money in options via collaboration with colleagues as part of the options appraisal process.
Person specification
We are looking for the following experience, which will be assessed at sift and interview. Please refer to this section when writing your personal statement.
* Demonstrated understanding of the debt recovery process.
* Desirable for the individual to be an experienced Contract Management Professional with experience of establishing and maintaining a clear governance framework and reporting regime aligned to contract management best practice.
* Ability to quickly gain the respect of, and gain buy in from staff and stakeholders at all levels, exhibiting traits of a collaborative and engaging contract manager, managing competing demands for priorities and resources.
* Experience in managing a financial operational team.
About us:
Our aim is to be the best registry in the world, achieved by brilliant people working on brilliant systems delivering brilliant services. We are currently delivering an organisation-wide transformation programme focusing on a complete redesign of our digital services, a service model approach and culture shift. This change requires different skills, capabilities and mindset where adaptable, bold and curious behaviours are the norm and empowerment are encouraged and utilised.
Companies House values its people and their contributions and has created a sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional, we believe passionately in the employee experience which is prevalent through engagement, wellbeing and development and has resulted in Gold Investors in People and MIND index awards. We encourage professional development, celebrate success and live our values to effect real change.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Everyone in Companies House brings something different, and so will you.
The future focused culture in the Finance team at Companies House is something in which we take huge pride. With visible leadership and the commitment to being actively involved in driving change, we are placing ourselves at the centre of the Companies House transformation.
Behaviours
We'll assess you against these behaviours during the selection process:
* Seeing the Big Picture
* Making Effective Decisions
* Managing a Quality Service
Benefits
Alongside your salary of £34,892, Companies House contributes £10,108 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment ) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.
If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing
Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).
Where will you be working?
You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
In your application form we'd like you to:
* Tell us about your employment history, including key responsibilities and achievements in your CV.
* We'd like you to write a personal statement of 1000words. We'd encourage you to use the full word count, and to give us clear examples and evidence of the different elements of the essential minimum criteria. In your personal statement, we'd like you to write about your:
* Demonstrated understanding of the debt recovery process.
* Desirable for the individual to be an experienced Contract Management Professional with experience of establishing and maintaining a clear governance framework and reporting regime aligned to contract management best practice.
* Ability to quickly gain the respect of, and gain buy in from staff and stakeholders at all levels, exhibiting traits of a collaborative and engaging contract manager, managing competing demands for priorities and resources.
* Experience in managing a financial operational team.
We're committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
What will the process look like?
Sift
* Once the advert has closed we will sift applications - this involves reading through them all, please bear with us as this can take some time.
* We may raise the score required if we receive a high number of applications.
* At sift we may choose to take through the highest performing candidates to the next stage. If, after the final stage is completed and roles are unfilled, we will proceed to invite lower scoring candidates to interview.
* At sift candidates will be assessed against experience listed in the advert and alongside your work history the panel will score your personal statement against the following criteria:
* Demonstrated understanding of the debt recovery process.
* Desirable for the individual to be an experienced Contract Management Professional with experience of establishing and maintaining a clear governance framework and reporting regime aligned to contract management best practice.
* Ability to quickly gain the respect of, and gain buy in from staff and stakeholders at all levels, exhibiting traits of a collaborative and engaging contract manager, managing competing demands for priorities and resources.
* Experience in managing a financial operational team.
Interview
* Successful candidates at sift will be invited to a virtual interview.
* Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours and Experience listed in the advert, and Strengths.
* The lead criteria to distinguish between tied candidates will be Behaviour: Managing a Quality Service.
* A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
* If after the interview you are not found appointable at the advertised grade, you may be offered the lower grade role if you are considered to meet the skills, experience and behaviours for the lower level. The benchmark for appointing to the lower grade is set at the start of each campaign.
* All offers will be made in merit order.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners' Recruitment Principles.
Key Dates (dates are indicative only and could be subject to change)
* Closing date: 19th October 2025
* Sifting: w/c 20th October 2025
* Interviews: w/c 3rd November 2025
Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Sponsorship
Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles, and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : Ieuan Pewtner
* Email :
Recruitment team
* Email :
Further information
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles. In accordance with the Civil Service Commissioners' Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ