Generalist Adviser
You will be part of one of our generalist adviser teams, delivering advice on welfare benefits, debt, housing, employment, immigration, discrimination, family, and social welfare issues. Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice to clients via face-to-face appointments, telephone, email and webchat. Face-to-face appointments also take place in our Cardiff office and at our community locations.
During your training you will work 9am to 5pm. Because our telephone lines are open to clients between 8am and 7pm, once you have completed your training, you will work your weekly hours on a shift pattern of either 8am to 4pm, 9am to 5pm or 11am to 7pm. We will give you plenty of notice of your shift. On occasion, you will also be required to work from home on Saturdays from 9am to 1pm, for which you can claim TOIL.
Start Date: Monday 20 October
Closing Date: Monday 15 September
Interview Date: Tuesday 23, Thursday 25 and Friday 26 September.
Location: Barry & Cardiff
Application: Please upload your CV to
We welcome applications in the Welsh language
Qualifications and Skills
The successful candidates will:
There are no specific qualifications you need to have for this role. However, there are a number of key skills that you must have to be a successful generalist adviser. These include:
Skills and abilities
Resilience: You must be confident in handling challenging or emotionally sensitive situations in a calm and professional manner
Communication: You must have strong listening and questioning skills, with the ability to sensitively explore client issues and be able to communicate clearly and empathetically, both verbally and in writing
Problem solving: You must be able to assess complex situations, interpret information and clearly advise clients on the options available to them
Talking and typing: You must be able to talk and type at the same time, recording details of the client and their enquiry whilst speaking to them on the phone
Time management: You manage time effectively to achieve performance targets
Personal Attributes
You must be impartial and non-judgemental, with the ability to support clients from all backgrounds in a respectful, unbiased, and empathetic manner
You are committed to upholding the values of fairness, inclusion, and respect for others in the workplace
You are willing to learn and adapt, including receiving and acting on feedback to improve performance
You are reliable, self-motivated, and able to work independently and collaboratively within a team
You demonstrate professional integrity and always maintain appropriate boundaries with clients
Positive and proactive approach to contributing to a supportive and respectful work environment
Why work for us?
30 days holiday entitlement plus bank holidays
Additional leave entitlement for long service
Lots of learning and development opportunities
Perks available through our employee platform
Cash plan health cover (after completion of probationary
Equity, Diversity & Inclusion (EDI)
Our ambition is to work together to promote a more inclusive environment that attracts everybody with the right skills and experience and signals our commitment to celebrating and promoting diversity.
We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.
Please note that we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.
Disability Confident
We are Disability Confident employer. Disability Confident is a government initiative to encourage employers to recruit and retain disabled people and those with health conditions. It is voluntary and has been developed by employers and disabled people's representatives. Being a Disability Confident employer means that we commit to:
All of the actions to be Disability Confident employer
Offering at least one activity to get the right people for our organisation
At least one activity to keep and develop our people
Successfully completing the Disability Confident self-assessment
This job description is intended as a guide only. It is not exhaustive and does not constitute a term and condition of employment.
Job Type: Full-time
Pay: From £24,614.00 per year
Benefits:
* Casual dress
* Company pension
* Health & wellbeing programme
Application question(s):
* Are you able to start on Monday 20 October?
* Are you able to attend a face to face interview in Barry on either Tuesday 23, Thursday 25 and Friday 26 September?
Work Location: In person
Application deadline: 15/09/2025
Expected start date: 20/10/2025