Reconciliations Team Leader
Job Location: Cardiff
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications
Responsibilities
The Reconciliations Team Leader is responsible for managing and safeguarding client funds held in trust for insurer and corporate clients, while providing day‑to‑day leadership to the Reconciliations team. The role combines hands‑on technical oversight of bank and ledger reconciliations with responsibility for team performance, ensuring accurate, timely, and well‑presented financial information is delivered across the claims portfolios managed by Sedgwick. Working closely with internal and external stakeholders, including clients, Operational teams, CRM teams, and Audit partners, the Team Leader acts as a key point of contact and ensures service delivery meets agreed standards and expectations. The role supports the Client Accounts Manager through people management activities, including coaching, training, workload planning, quality assurance, audit support, and ongoing process and control improvements. As a custodian of trust accounts, the role ensures robust controls, compliance with policies and governance requirements, and prompt investigation and resolution of reconciling differences. The Team Leader leads, motivates, and develops the team, allocates work effectively, manages capacity, meets SLAs, and provides management cover when required, while promoting a strong culture of continuous improvement and accountability.
Qualifications
* People leadership experience – Proven experience managing and developing a team, with accountability for performance, quality, and delivery.
* Reconciliation and finance expertise – Strong technical background in bank and ledger reconciliations within a client funds or trust environment.
* Client fund protection and controls – Clear understanding of safeguarding client money, governance requirements, and audit readiness.
* Stakeholder and client management – Ability to act as a key point of contact for clients, auditors, and internal teams.
* Analytical problem‑solving – Strong attention to detail with the ability to identify, investigate, and resolve reconciling differences.
* Planning and prioritisation – Experience managing workloads, meeting deadlines and SLAs, and balancing team capacity.
* Continuous improvement mindset – Demonstrated ability to improve processes, controls, and ways of working.
Benefits
* Competitive salary taking into account skills, experience and qualifications
* Self‑Invested Personal Pension Scheme (SIPP)
* Holiday allowance of 25 days plus bank holidays
* Flexible working from our office or your home
* Private healthcare plan (including pre‑existing conditions)
* Life assurance
* Employee assistance programme for employee wellbeing
* Wellbeing and digital GP apps
* Group Income Protection
* Other benefits – voluntary flexible benefits: green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
* Discounts on various products and services
EEO Statement
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital / family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person). Sedgwick is an Equal Opportunity Employer.
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