Customer Representative (Part‑time)
Nationwide is looking for a Customer Representative to work part‑time (17.5 hours per week, Monday to Saturday) at our Ilkeston branch in Derbyshire. The role is permanent and works across all channels – in‑branch, phone, and online – to support customers with transactions, product applications, and digital banking services.
Key Responsibilities
* Handle transactions on the till and support product application processes.
* Manage inbound calls and web enquiries, providing first‑class service.
* Educate customers on digital services and the benefits of Nationwide’s product range.
* Provide customer support through phone, online chat, and in‑branch encounters.
* Maintain accurate customer records and follow procedures for banking and customer data.
Qualifications & Attributes
* Comfortable using digital tools and applications.
* Strong customer‑first behaviours: empathise, speak honestly, challenge status‑quo, prioritise impact, and take accountability.
* Flexible to work within the 45‑minute commute of the Ilkeston branch.
* Demonstrated ability to adapt communication style to a diverse customer base.
* Positive, team‑oriented attitude and a willingness to learn.
Nationwide is an equal‑opportunity employer. We celebrate diversity and encourage a culture that values inclusion.
Benefits
* Private medical insurance.
* A competitive pension scheme.
* Annual performance‑related bonus.
* Training and development opportunities.
* Salary‑sacrifice scheme options.
* Life assurance.
* Wellhub – health and wellness resources.
* Up to 2 days of paid volunteering per year.
Job Information
* Job Identification: 3197
* Apply Before: 05/12/2026, 10:55 PM
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