The Role
The Account Manager will be responsible for managing and growing a portfolio of customer accounts. This role involves building strong relationships with customers, understanding their needs, and ensuring efficient sales order management and customer satisfaction. The ideal candidate will have a proven track record in sales, excellent communication skills, and a passion for delivering outstanding results.
Key Tasks
* Develop and maintain strong relationships with customers.
* Ensure daily routines are in place and maintained to ensure smooth running of customer account.
* Work with customer to ensure underwritten stock is taken in a timely manner
* Work with key stakeholders across the business make sure customer needs and expectations are met.
* Gain understanding of the customer contract so we can meet the customer requirements.
* Participate in regular sales meetings
* Participate in Business Reviews on the customer premises
* Collaborate with the supply chain team to review customer forecast to help ensure budget success.
* Commit to, and work towards, any objectives and targets set by direct manager or team leader including but not limited to:
* Margin Management
* OTIF
* Aged Debt
* Escalate concerns in a timely manner to the appropriate person.
The Candidate
We are seeking a service-driven individual with excellent attention to detail and strong communication skills, both verbal and written. While experience in sales and knowledge of fastenings would be advantageous, they are not essential as full training will be provided. Familiarity with Microsoft packages is required, and experience with Dynamics 365 (D365) would be beneficial, though training will also be given.
The successful candidate will be self-motivated, physically capable, and able to thrive in a fast-paced environment while meeting deadlines. Strong organisational skills, the ability to prioritise tasks, and a proactive approach to problem-solving are essential. Building and maintaining positive relationships with both internal and external customers is a key part of this role.