Salary: Up to £75,000 + 25% annual bonus + PMI + benefits package
* Shape the future of customer experience at NFU Mutual.
* Deliver innovative digital products that make a real impact. Own the end-to-end product lifecycle from inception to delivery.
* Hybrid working options with up to 80% home working and 20% at Stratford-upon-Avon.
About the role
With our digital capability expanding, we have a fantastic opportunity available for a Digital Product Owner to define and deliver transformational digital capabilities that benefit NFU Mutual customers while maximising value in line with our core business objectives. Reporting to the Senior Digital Product Owner, you will lead the development of NFU Mutual’s digital products, ensuring the product backlog is prioritised effectively and that digital propositions align with release schedules and enhancement activities. This role is key to delivering objectives that maximise NFU Mutual’s digital proposition.
You will work closely with senior stakeholders to build and maintain strong relationships, influence, and secure sponsorship to ensure the consistent delivery of new digital capabilities in line with expectations and business readiness. Balancing feature prioritisation, backlog management, and collaboration with a wide network of stakeholders to gather and refine requirements, you will continue to drive the evolution of customer experience at NFU Mutual.
You will confidently provide digital expertise across products, balancing technical, commercial, and customer experience perspectives. You will work with stakeholders, internal partners, and third-party suppliers to ensure delivery within budget, quality, and regulatory standards, and monitor and resolve blockers or impediments in the digital development process.
You will effectively lead and motivate your scrum team, ensuring they deliver efficiently and effectively to maximise sprint velocity. You will keep the team updated on industry best practices, technological advancements, and regulatory changes.
This role requires a strong understanding of digital product management, the ability to drive business alignment, and a passion for delivering top-notch digital experiences.
About you
As an experienced digital professional, you are an effective communicator with a strong focus on customer experience. You are resilient and must have a proven background in a similar role. You have successfully led multiple transformational digital products from inception through to delivery. You have experience of driving commerciality and prioritising activity across digital business cases. You can demonstrate collaboration across numerous areas of a business and third parties to successfully deliver digital capability.
Additionally, you must demonstrate:
* Outstanding stakeholder management and influencing skills
* Experience of leading and motivating teams
* Experience of business case creation, socialisation, and gaining financial commitment
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences, sharing a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. We encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory, and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Salary up to £75,000 depending on experience
* Annual bonus (up to 25% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy to help you balance work and family responsibilities
* Private medical insurance + options to add family members
* Access to savings at High Street brands, travel, and supermarkets
* £20 contribution to a monthly gym membership – T&Cs apply
* Health and wellbeing plan - cashback for dentist, opticians, physio, and more
* Employee volunteering - one day annually in the community
* Unlimited access to Refer a Friend scheme with £500 bonus
* Life assurance cover of 4x salary
* Employee discounts of 15% on NFU Mutual insurance policies
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years, we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work,” with awards such as the Gallup Exceptional Workplace 2025 (Distinction, ten consecutive years), inclusion in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK,’ the Glassdoor Best Places to Work UK List 2023 and 2024, and recognition as a UK Top Employer by the Top Employers Institute in 2023, 2024, and 2025.
We offer a supportive culture that empowers and inspires our people, provides growth opportunities, and recognizes contributions. Our employees are proud to work for a company that respects them and their communities, and trusts us to be financially sustainable, ensuring our success now and in the future.
From our rural roots, we’ve grown into a UK-wide organisation, turning over £1 billion annually. Despite our success, we remain customer-focused, down-to-earth, and committed to the communities we serve, built on trust, respect, and personal service, which has fostered exceptional member loyalty. With over 110 years in business, we have ambitious plans for the future and seek talented individuals to join us.
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