Pitchero is a rapidly growing digital platform, at the heart of grassroots sports, whose technology helps clubs and communities thrive. The all-in-one platform helps run sports clubs, combining website, registration, payments, team management and club comms – saving volunteers hours and boosting club revenue.
Pitchero also operates Pitchero GPS – a GPS Player Tracker that records your training and match‑day activity, compares your core metrics, and helps to achieve optimal performance.
We are currently looking for a Customer Account Manager to join our Leeds office. We are a high‑growth scale‑up where sport and technology collide. As we continue our rapid expansion in both revenue and headcount, we are looking for a professional, high‑energy, and competitive individual to ensure our clients thrive.
The office is based on the outskirts of Leeds and has good transport links via the motorway.
Requirements
As a Customer Account Manager, you will be the driving force behind client retention and growth. You will manage a portfolio of existing clients, ensuring they extract maximum value from the Pitchero platform while identifying opportunities to expand our footprint within their organisations.
You will deliver a flawless customer journey, working as the bridge between our clients and our sales division.
Key Responsibilities
* Act as the primary point of contact for existing clubs, building long‑term partnerships based on trust and results
* Conduct engaging, professional demos to showcase new features and ensure clients are utilising the full suite of Pitchero tools
* Proactively monitor client health and usage data to ensure they are getting the absolute best from the software
* Identify and execute cross‑sell and up‑sell opportunities to increase the value of your portfolio
* Lead the transition for new clients, ensuring a smooth technical and cultural integration into the SaaS environment
* Work with clubs to move their entire workflow, from player registration to digital payments, onto the platform
* Proactively identify features the club isn't using and demonstrate how they solve specific pain points
* By ensuring the software is the central nervous system of the club, you will drive world‑class retention rates, making Pitchero a permanent fixture of their success
Requirements
* You possess brilliant people skills and consider yourself an ‘active listener.’ You don't just hear clients; you understand their pain points
* You have the ability to quickly gain the confidence of a high‑performing sales team and can articulate complex software solutions simply
* You can grasp new concepts quickly and find creative solutions to customer challenges on the fly
* You have a background in Account Management, Customer Success, Sales or Onboarding
* You are sports‑minded and understand the unique environment of amateur and semi‑professional sports clubs
Benefits
* Basic up to £34,000 based on experience + OTE
* Healthcare package
* Onsite parking
* Support and training provided
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