Salary: £35,000 - 35,000 per year Requirements: Proven experience in an IT support or service desk role. Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice, etc.). Excellent troubleshooting and problem-solving skills. Customer-focused with strong communication skills. Responsibilities: Act as the first line of support for IT issues via phone, email, and ticketing systems. Troubleshoot hardware, software, and network problems, escalating when required. Manage user accounts and access rights in Microsoft 365 and Active Directory. Configure and support desktops, laptops, and mobile devices. Keep tickets updated and resolved in line with SLAs. Assist with IT projects, rollouts, and system improvements. Technologies: Active Directory Hardware Support ITSM Microsoft 365 Mobile Network ServiceNow TCP/IP VPN Windows Office 365 More: We are a rapidly growing technology company located in Newcastle, focused on delivering exceptional IT support services. Our environment is supportive and designed to foster talent and professional growth, with a commitment to continuous product training. As an IT Support Technician, you will play a vital role in our team while contributing to exciting projects during this period of aggressive growth. This role is office-based at our Newcastle HQ and includes site visits, necessitating a driving license and access to your own vehicle. last updated 10 week of 2026